Sr. Manager, E-Commerce Product Management

Sony Corporation of America, located in New York, NY, is the U.S. headquarters of Sony Group Corporation, based in Tokyo, Japan. Sony's principal U.S. businesses include Sony Electronics Inc., Sony Interactive Entertainment LLC, Sony Music Entertainment, Sony Music Publishing and Sony Pictures Entertainment Inc. With some 900 million Sony devices in hands and homes worldwide today, a vast array of Sony movies, television shows and music, and the PlayStation Network, Sony creates and delivers more entertainment experiences to more people than anyone else on earth. To learn more: www.sony.com/en.
 

POSITION SUMMARY 

Sony Corporation of America (SCA) is seeking a Senior Manager, E-commerce Product Management, to support the launch of a new business incubated within SCA. We have embarked on a journey to fulfill Sony’s creative entertainment vision by developing an engagement platform that spans contextual personalization, payments, search, and content discovery, acquisition technology, subscription management, developer experience, and account identity system.  

In this role, you will be responsible for designing e-commerce products that are meaningful to our customers, easy to use, and of the highest quality. You will have the opportunity to work with a talented and highly collaborative organization of engineers, data analysts, marketers, and product managers to create a best-in-class product experience for our customers.  

This is a hybrid position with a minimum of 2 days in person at the LA, San Mateo, or San Diego office.

JOB RESPONSIBILITIES 

Own the product lifecycle:  

• Lead the product lifecycle by partnering with Business, Marketing, Operations, and Customer Support teams to understand customers’ needs and translate them into compelling product offerings.  

• Work with engineering to develop best-in-class customer experience and collaborate with the Data Analytics team to define how we measure success.

Roadmap Planning and Prioritization:  

• Create and maintain a comprehensive product roadmap that balances customer needs, business goals, and technological advancements.  

• Collaborate with engineering, operations, marketing, and business teams to prioritize and execute initiatives effectively.    

Cross-Functional Collaboration:  

• Foster strong relationships and collaboration with vendors and internal stakeholders – including software engineers, designers, operations, marketing, business, and customer support teams.  

• Work closely with these teams to ensure successful product launches, resolve issues, and gather feedback for continuous improvement.    

Competitive Analysis:  

• Conduct ongoing competitive analysis to identify market trends, evaluate competitor offerings, and develop strategies to differentiate our services.  

• Stay abreast of industry advancements, emerging technologies, and regulatory changes.    

Customer Satisfaction:  

• Advocate for the customer by ensuring that product decisions and enhancements are driven by customer insights. 

• Continuously monitor customer satisfaction, conduct user testing, and gather feedback to improve product offerings.    

• Perform other duties, as assigned.