Senior Manager, Product Owner Commercial Learning Experience

ROLE SUMMARY

The Learning Solutions Creation Center is responsible for delivery of Pfizer’s Learning Technology Ecosystem which aims to empower learners to succeed today and seize tomorrow’s opportunities through an innovative and engaging learning experience which accelerates business outcomes for Pfizer. Three main focus areas for achieving this vision are the Learner Experience, Content Owner Experience and Learning Insights.

The Product Owner Learner Experience is responsible for supporting the Global Customer Engagement Training (GCET) Team to set the vision, strategy, and overall success of design and implementation of the learning experience for Commercial. These experiences and services are key to ensuring a timely and streamlined response to meet critical business needs and ultimately deliver an exceptional experience for Commercial learners, managers and other personas as necessary.

The Product Owner contributes to helping to guide the strategic direction of the GCET learning experience. This individual is tasked with discerning the most impactful challenges to address, balancing a forward-thinking vision with immediate opportunities, customer needs, and sound business judgment, while also managing everyday product concerns. They are a key contributor to the vision and trajectory for the solution's entire lifecycle. This individual will help define the value (the rationale behind our efforts), the scope (the specifics of what will be accomplished), and the roadmap (the timing of our actions), to deliver a significant solution, in close collaboration with other agile teams and product owners.

This role is responsible for building strong relationships with relevant stakeholders to ensure that the product roadmap delivers set vision and metrics and are aligned with the overall learning strategy.​

ROLE RESPONSIBILITIES

• For all applicable learning technology used by Commercial learners including My Essential Learning (MEL), Learning for My Growth (LfMG), Axonify (microlearning), reporting systems and new solutions, responsible for the entire life cycle management of a technology/digital product or type, including purpose, definition, design, planning, development, prototyping and testing
• Applies design thinking techniques (e.g., user stories, wireframing, prototyping) to define product features; develops the roadmap based on effort sizing and overall value to the business
• Collaborates with development teams and the business for sprint reviews
• Uses team scrum/agile development techniques (continuous delivery, field trials) and tools for team collaboration, product testing, issue tracking and backlog management
• Helps to develop product vision and objectives.
• Translate product vision, and business and user needs into prioritized user stories for the product backlog of new features and/or enhancements.​​
• Organize product demos and prioritize backlog with agile team.
• Works with Product Managers, and cross-functional Agile teams to deliver against OKRs.
• Track metrics (e.g., Objectives & Key Results) and build reports to measure progress.
• Deliver ongoing initiatives and releases for efficiency, and improved user/product experiences leveraging user centric design principles and data.
• Apply compliance requirements within scope of responsibility, and ensure PDLC documentation, system configuration and compliance activities are up to date as required.
• Collaborate with Pfizer Digital/Business QA, Legal and Compliance to perform risk analysis, lead efforts to resolve quality issues as necessary.
• Develop and manage Communications, Training and Documentation.
• Develop and manage administrative and operational support policies and processes.

BASIC QUALIFICATIONS

• A curious and highly motivated self-starter who can work effectively across cross-functional teams and can independently drive progress with proper planning and management​.
• BA/BS with 6+ years of experience or MBA/MS with 5+ years of experience.
• Experience with product management.
• Experience in pharmaceutical or healthcare industry a strong plus.
• Passion for creating user-centric digital and interactive experiences​.
• Direct experience working in Agile/Lean Development methodology.
• A strong communicator with great written and verbal skills​.
• Up to date and knowledgeable about the latest trends, innovations and best practices in the Learning Technology space.
• Experience successfully contributing to and executing against product visions, strategies, and roadmaps that achieve goals and outcomes​.
• Exceptional at working with and analyzing user metrics and