Solution Customer Success Manager - Digital Supply Chain - SOUTH

Requisition ID: 417185
Work Area: Sales
Expected Travel: 0 - 40%
Career Status: Professional
Employment Type: Regular Full Time
Career Level: T3
Hiring Manager: Jill Elliott 
Recruiter Name: Timothy Moore
Additional Locations:

 

 

As a Solution Customer Success Manager (S-CSM), you will act as a trusted advisor, maximizing customer lifetime value by delivering solution area expertise to customer executives and their line of business while accelerating near term value delivery via the rapid adoption and consumption of solutions.

· Build deep executive relationships and earn trusted advisor status with customers

· Identify new opportunities for customers to leverage new or expanded SAP solutions

· Mitigate churn and manage renewals of SAP solutions/services

· Identify sales leads and support sales in expansion and upsell efforts

· Manage through crisis and de-escalate customer situations

· Drive renewals, expansions, and up-sells of subscription or perpetual license-based solutions

What you bring:

· Strong executive presence and relationship building skills

· Expert level buying center/Lines of Business expertise in Supply Chain, Asset Management, Manufacturing, Warehouse Management, or Transportation Management

· Deep knowledge of business models, strategies, and line of business processes

· Proven ability to handle difficult customer situations and discuss complex issues with customer executives

· Experience with cloud software solutions and delivery models

· Ability to apply risk-mitigation strategies to customer situations

· Knowledge of SAP solutions portfolio and the business processes they enable

· Some technical understanding for assigned solution area to address technical issues with customers

· Bachelor's degree or equivalent required

· Experience in business software

· Knowledge of SAAS and IAAS processes

· Strong program/project management and governance skills

· Expert commercial/deal support skills

· Relationship-driven mindset with excellent verbal and non-verbal communication skills

· Experience driving renewals, expansions, and up-sells of subscription or perpetual license-based solutions.

· Travel expectation is up to 40% of time on-site with customers

Meet your team:

You will work closely with SAP MU leadership, account teams, industry teams, and solution management organization. You will also coordinate internal SAP and partner resources to ensure value delivery.

 

Candidate(s) will be required to work 3 days a week in office/client site as per our Pledge to Flex return to office policy

 

SAP is not offering relocation benefits for this role at this time.

SAP is not offering visa sponsorship for this role at this time.

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Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.  

 

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your applicatio