Director, Sales - SMB

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.

Director, SMB Sales @ Klaviyo!

Job Summary:

Responsible for leading a team of regional segment sales front-line managers and corresponding team of Account Executives. This includes hiring, training, forecast management, performance analysis, and day-to-day coaching/talent development. 

Supervisory Responsibilities:

• Lead a team of regional NewCo Sales Managers and AEs
• Recruits, interviews, hires, and trains new staff
• Oversees the daily workflow of the department
• Provides constructive and timely performance evaluations 
• Handles discipline and termination of employees in accordance with company policy.

Duties/Responsibilities:

• Rapidly scale and lead a regional segment-wide sales team
• Put our customers first as you design and execute the best possible experience for potential customers that engage with Klaviyo
• Accurately forecast and model monthly, quarterly, and annual sales
• Develop and implement training programs to enhance the skills and effectiveness of your team.
• Partner with Marketing, Partnerships, Enablement, People Operations, Customer Success, Finance, Product, Legal and Solution Architecture on driving the best customer experience and best results for Klaviyo
• Performs other related duties as assigned.

Required Skills/Abilities:

• Strong track record of building high performing sales teams in a fast-paced environment
• Strong coaching skills and a growth-mindset that comes from a deep belief in the development of their team
• Ability to use data to inform decision making
• Strong ability to work with leadership to define and implement successful new programs
• Strategic mindset to define and execute sales strategies
• Results oriented, highly motivated, enthusiastic attitude and the ability to work independently
• Deep understanding of SaaS and sales economics
• Excellent verbal and written communication skills
• Excellent sales and customer service skills
• Excellent time management skills with a proven ability to meet deadlines
• Strong supervisory and leadership skills
• Ability to function well in a high-paced and at times stressful environment.

Who You Are:

• 6+ years of sales management experience, experience at a hyper-growth SaaS company preferred and MarTech a plus
• 2+ years leading front-line sales managers, highly preferred
• A strategic go-to-market operator with an understanding of how to pull growth levers across product, marketing, partners, and success.
• Strong coaching skills and a growth-mindset that comes from a deep belief in the development of their team.
• High school diploma or equivalent work experience, a Bachelor’s degree or above a plus.

#LI-Hybrid

#LI-Dee

The pay range for this role is listed below. Sales roles are also eligible for variable compensation and hourly non-exempt roles are eligible for overtime in accordance with applicable law. This role is eligible for benefits, including: medical, dental and vision coverage, health savings accounts, flexible spending accounts, 401(k), flexible paid time off and company-paid holidays and a culture of learning that includes a learning allowance and access to a professional coaching service for all employees.

Base Pay Range For US Locations:$168,000—$252,000 USD

Get to Know Klaviyo

We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.

Klaviyo is committed to a policy of equal opportunity and non-discrimi