EverPro - Account Manager (Remote, US)

EverPro, a business within EverCommerce, provides software and solutions designed to help home and field service businesses run and grow their companies with greater efficiency and confidence. EverPro brings together purpose-built tools across key trades—including field service, remodeling and roofing, landscaping, and pest and lawn—so service professionals can manage operations, engage customers, and drive long-term growth.  

Our solutions support the full lifecycle of running a service business, from scheduling and dispatching work, to estimating, invoicing, and payments, to customer communication, reputation management, and business insights. Together, these connected solutions help service pros win more jobs, save time, and build stronger, more resilient businesses. 

We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here: https://www.evercommerce.com/about-us/careers/

The Opportunity 

As an Account Manager at EverPro, you'll be a critical driver of our expansion revenue strategy. You'll represent one of our key product brands while having the unique opportunity to unlock growth by introducing customers to complementary solutions across our entire portfolio. This isn't just account management—this is strategic revenue expansion. 

You'll own a portfolio of customer accounts with the mission to maximize their lifetime value through strategic upselling, cross-selling into adjacent EverPro products. The ideal candidate is consultative, commercially savvy, and energized by helping customers discover new ways to grow their businesses while driving meaningful revenue impact for EverPro. 

What You'll Do 

Drive Strategic Revenue Expansion (Primary Focus) 

• Own and grow your book of business: Drive expansion revenue through strategic upselling of premium features, add-ons, and service packages within your assigned product 

• Cross-sell across the portfolio: Identify opportunities to introduce customers to complementary EverPro solutions that solve adjacent business needs—you're not just selling one product, you're unlocking the full value of our ecosystem 

• Develop account growth strategies: Conduct regular business reviews to deeply understand customer operations, uncover expansion opportunities, and align EverPro's portfolio to their evolving needs 

• Build pipeline and close deals: Maintain a healthy pipeline of expansion opportunities, manage the full sales cycle for upsell and cross-sell, and consistently achieve revenue targets 

Ensure Customer Retention & Satisfaction 

• Identify and mitigate risk: Monitor account health signals, proactively engage at-risk customers, and collaborate with Customer Success to implement retention strategies 

• Serve as strategic advisor: Position yourself as a trusted partner who understands your customers' business challenges and can recommend the right combination of EverPro solutions to drive their success 

Collaborate Cross-Functionally 

• Partner with Customer Success: Work closely with CSMs to ensure customers achieve desired outcomes and are positioned for growth within the platform 

• Coordinate with Sales teams: Align on account strategies, hand-offs, and opportunities that span multiple EverPro brands 

• Inform Product & Marketing: Share customer insights, feature requests, and market intelligence to shape product roadmaps and go-to-market strategies 

Execute with Operational Excellence 

• Leverage data to drive decisions: Monitor usage metrics, adoption patterns, and leading indicators to identify trends and prioritize high-value expansion opportunities 

• Maintain accurate forecasting: Track all sales activities in Salesforce, provide accurate forecasts of expansion revenue, and report on key performance metrics 

• Optimize your approach: Continuously refine your expansion playbook based on what's working, share bes