EverPro - Director, Sales Operations

At EverCommerce [Nasdaq: EVCM], we are on a mission to digitally transform the service economy with tailored, end-to-end SaaS solutions that simplify and empower the lives of our 725,000+ customers.  As a leading service commerce platform, our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals in the areas of Home & Field Services, Health Services, and Wellness industries.

We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here: https://careers.evercommerce.com/us/en 

EverPro, a business within EverCommerce, provides software and solutions designed to help home and field service businesses run and grow their companies with greater efficiency and confidence. EverPro brings together purpose-built tools across key trades—including field service, remodeling and roofing, landscaping, and pest and lawn—so service professionals can manage operations, engage customers, and drive long-term growth.

Our solutions support the full lifecycle of running a service business, from scheduling and dispatching work, to estimating, invoicing, and payments, to customer communication, reputation management, and business insights. Together, these connected solutions help service pros win more jobs, save time, and build stronger, more resilient businesses.

Role Summary 

The Director of Sales Operations plays a critical role in elevating how the sales organization operates and supporting ongoing Go-To-Market transformation. This role partners closely with Sales and GTM leadership to translate selling strategy into scalable execution through strong operating models, clear performance management, and actionable insights. The Director owns sales forecasting, pipeline visibility, and operating cadences, and ensures incentives, coverage, and execution are aligned to revenue priorities. Success in this role requires a balance of strategic thinking, operational rigor, and the ability to drive change across teams. 

Key Responsibilities 

• Lead sales operations transformation to modernize and elevate sales execution, ensuring processes, tools, and operating rhythms support the company’s selling strategy and growth objectives. 

• Own sales performance management, including forecasting, pipeline health, and sales operating cadences, to drive visibility, accountability, and predictable execution. 

• Translate selling strategy into execution, partnering with Sales and GTM leaders to align coverage models, quotas, capacity, and incentives to revenue goals. 

• Deliver actionable sales insights that inform leadership decisions, highlight performance drivers, and guide continuous improvement. 

• Improve sales productivity and execution quality by identifying friction in the sales motion and driving improvements in prospecting, conversion, and activity efficiency. 

• Align incentives to strategy, overseeing sales commission programs to reinforce desired behaviors while maintaining cost discipline and operational simplicity. 

• Serve as a strategic GTM partner, collaborating cross-functionally with Marketing, Customer Success, Finance, RevOps, Enablement, and Technology to enable end-to-end sales execution. 

Qualifications 

• 8+ years of experience in Sales Operations, Revenue Operations, or related GTM operations roles, with 3+ years in a leadership position building and developing high-performing teams. 

• Proven experience leading sales operations transformation in a scaling or evolving GTM organization.