Product Lead/Sr Manager

Use Your Power for Purpose

The Senior Manager, Product Lead is responsible for managing high‑value client relationships within Pfizer CentreOne’s selective customer portfolio. This role ensures that customer programs are executed with excellence, transparency, and long‑range strategic planning that reflects PC1 integrated operating model and deep scientific capabilities. Serve as the primary point of contact for complex, sensitive, or high‑impact customer communications related to manufacturing and supply issues.

You will serve as the critical bridge between external partners and Pfizer’s global network—translating customer needs into actionable manufacturing and technical workflows while ensuring seamless alignment across sites, modalities, and project teams. Must possess strong communication skills and demonstrate integrity and cooperation in working with diverse colleagues/groups. Candidate will demonstrate personal leadership, initiative, judgment and accountability in day-to-day work activities in addition to exhibiting strong planning/organizational skills.

What You Will Achieve

• Responsible for effective leadership of assigned team members.
• The successful candidate will act as coach and mentor to transform team into a cohesive, harmonized team.
• Responsible for counseling colleagues to assure proper development for their success, supporting all colleagues to ensure they each reach their full potential, and to provide corrective action when necessary. Provide an environment that encourages creativity, innovative ideas, and engagement. Role is also responsible for ensuring timely performance feedback and appraisals for all team members. Will directly lead a team of 2-3 processional level colleagues while having direct oversight and accountability of 2-3 customers. In addition to direct responsibility of colleagues and customers this role will also have indirect oversight of 5-7 colleagues supporting customer programs.  Strong teamwork and technical skills required.
• Operates within established HR policies and basic colleague relations guidelines
• Navigate tense or high‑pressure customer conversations, including dissatisfaction, escalations, or disagreements.
• Build and sustain strong customer relationships by demonstrating transparency, integrity, and accountability.
• Facilitate portfolio‑wide planning sessions to align on lifecycle strategy, growth opportunities, risk mitigation, and future capacity needs.
• Partner with commercial and technical leaders to evaluate new opportunities, ensuring they align with PC1 selective, high-value partnership strategy.
• Lead request for proposal (RFPs) process for both PC1 opportunities as well as Pfizer opportunities. This includes everything from SWAT to site’s endorsement of proposal.
• Complete request for information (RFIs) for potential new customers which includes gathering of SMEs to facilitate the site’s response.
• Help with creative solutions to develop cost efficient processes for new customers
• Lead site due diligence for new PC1 customers
• Provide project handoff once contract is awarded to the site PMO team.
• Aid in customer communication for Tech Transfer programs.
• Review Statement of Work (SOW) for both development and commercial activities.
• Review Master Supply Agreements (MSA) for new customers.
• Oversight of invoicing and financial tracking
• Supporting commercial customers for life cycle management programs and commercial supply accuracy

Here Is What You Need (Minimum Requirements)

• Candidate must have a bachelor’s degree with at least 6+ years of relevant experience, master’s degree with 5+ years of relevant experience, or a PHD with at least 1 year of relevant experience.

• Experience working both independently and on a team in a collaborative environment
• Ability to adapt with shifting priorities, demands and timelines though analytical and problem-solving capabilities
• Working knowledge and experience with batch record documentation, product and process specifications and standard operating procedures
• Strong verbal and written communication skills, as well as presentation skills
• Strong project management, consultative, analytical, technical, problem solving and interpersonal skills
• Proficiency in MS Office Suite specificallyMS Project, Excel and PowerPoint

Bonus Points If You Have (Preferred Requirements)

• Strong financial acumen demonstrated through product managemen