Manager, Security Operations

At Arctic Wolf, we're not just navigating the cybersecurity landscape - we're redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. Our impact speaks for itself: we've earned recognition on the Forbes Cloud 100, CNBC Disruptor 50, Fortune Future 50, and Fortune Cyber 60 lists, and we recently took home the 2024 CRN Products of the Year award. We’re proud to be named a Leader in the IDC MarketScape for Worldwide Managed Detection and Response Services and earning a Customers' Choice distinction from Gartner Peer Insights. Our Aurora Platform also received CRN’s Products of the Year award in the inaugural Security Operations Platform category. Join a company that’s not only leading, but also shaping, the future of security operations. 

About the Role:  

 
The Manager, Security Operations, is responsible for managing the people, processes, and services we deliver to customers.  

 
As a Manager, Security Operations, you will: 

• Develop, enhance, and operationalize processes to better execute customer expectations. 

• Develop, measure, analyze, and maintain the internal and external service metrics for Service Operation, providing timely reports to leadership teams.  

• Leverage the metrics to make better informed decisions on improving the organization's capability and functionality.  

• All people management responsibilities for the organization  

• Provide escalation support for customer management challenges, security incidents, and ticket triage functions. 

• Lead, coordinate, and train others on effective management of security incidents and operational responses for customers 

• Collaborate across various business units to deliver the most comprehensive security response to customers.  

• Work closely with recruitment team to ensure a strong pipeline of talent is being considered and that teams are operating at appropriate capacities.

Who You Are: 

 
The Manager of Security Operations is a critical member of the Security Services leadership team. In this role, you will be working directly with our Triage Security Analyst and Engineer group – our first line of defense. Someone who thrives in a fast-paced, team-oriented environment and who embraces opportunities for mentorship is the ideal fit for this role.  
  

Your experience and skillset could look like: 

• Cybersecurity practical experience in one of the Triage functions within Arctic Wolf’s Security Operations Center. 

• Passion for Cybersecurity. Continually learning new attack vectors, new threats, and security framework expertise.  

• Strong and demonstrated ability to define effective security processes. Ability to identify current opportunities in current processes and roll out necessary changes. 

• Strong and practical knowledge of industry adopted frameworks and methodologies (MITRE ATT&CK, CIS, NIST, ISO, PCI-DSS, etc.) 

• Ability to lead and manage a technical team  

• Excellent communicator and presenter

• Ability to lead and mentor

Minimum Qualifications:  

• A degree in Cybersecurity or equivalent  

• 4+ years’ experience working and managing a SOC or customer sup