Sr. Engineer (Collaboration)

Senior Engineer - Collaboration

Position Summary

GEICO is seeking an experienced Senior Engineer with a passion for building high performance, low maintenance, zero-downtime platforms, and applications.  You will help drive our insurance business transformation as we transition from a traditional IT model to a tech organization with engineering excellence as its mission, while co-creating the culture of psychological safety and continuous improvement.

Position Description

Our Senior Engineer is a key member of the collaboration platform engineering staff working across the organization to provide a friction-less experience to our customers and maintain the highest standards of protection and availability. Our team thrives and succeeds in delivering high quality technology products and services in a hyper-growth environment where priorities shift quickly. The ideal candidate has broad and deep technical knowledge, typically ranging from front-end UIs through back-end systems and all points in between.

Position Responsibilities

As a Senior Engineer, you will:

• Lead projects involving major business collaboration platforms and advocates for best practices. 

• Assume Service Ownership of existing business collaboration platform and services
• Manage end to end voice and video quality by working closely with the network and telecom team to provide capacity recommendations
• Drive enhancement and continuously improve the quality of collaboration services and end user experience
• Implement platform upgrades and feature expansions to existing collaboration platforms
• Define the technical architecture and support the implementation of new collaboration services from technical perspective
• Provide technical leadership in driving projects migrating from existing platforms to new platforms
• Contribute to decision making and drive projects involving major business collaboration platforms such as Webex, Zoom, Slack and Teams
• Drive proof of concepts to test new technologies and collaboration platforms working closely with network and telecommunication teams
• Assure 24x7 operations and stability of collaboration services with high regard for end user experience
• Support the creation of the enterprise level roadmap in terms of collaboration for the future business demands
• Scope, design, and build scalable, resilient systems
• Provide knowledge share, mentoring, and systems training to junior team members as needed
• Consistently share best practices, and improve processes within and across teams

• Contribute to significant business initiatives, attend scrum meetings, and give presentations   

• Solve difficult problems, learn new technologies, and push the boundaries of what is possible  

• Work to understand and build product definition and leverage your technical skills to drive towards the right solution   

Qualifications

• Experience in decision making and driving projects involving major collaboration platforms such as Slack, Zoom, Webex, and MS Teams
• Knowledge of collaboration products and hardware such as video endpoints, including Room Kits, Webex Boards, Control Hub, LDAP integration, including experience with deployment, management, API integrations, and troubleshooting
• Experience with installation, configuration, and management of audio infrastructure
• Experience triaging complex call flows across the environments to include log collection and packet capture
• Experience with Active Directory and Azure AD
• Experience with vendor management and technical support
• Understanding of the security and compliance needs of the business and how they apply to the Collaboration suite, including certificates and secure communication
• Understanding of Virtual and Cloud infrastructures
• Understanding of networking protocols, devices, and telephony applications on Telecom Routers
• Understanding and ability to correlate alerts into problem resolutions, including custom alerts with thresholds for greater availability and stability
•  Strong problem-solving ability
• Strong oral and written communication skills 
• Ability to excel in a fast-paced environment

Experience

• 4+ years of engineering experience on collaboration platforms such as Slack and Zoom
• 3+ years of experience with architecture and design
• 3+ years of experience with AWS, GCP, Azure, or another cloud service
• 2+ years of experience in open-source frameworks
• 2+ years of experience with any scripting and API integration

Education

• Bachelor’s degree in Computer Science, Information Systems, or equivalent education or