Assistant General Manager

POSITION: Assistant General Manager at Duke Energy Convention Center

DEPARTMENT: Administration 

REPORTS TO: General Manager 

FLSA STATUS: Salaried Exempt 

LEGENDS & ASM GLOBAL  

Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering an end-to-end solution across all areas of venue operations and revenue generation for many of the world’s most iconic brands and venues.  

Legends brings a 360-degree, data-driven approach across planning, sales, partnerships, hospitality, and merchandise, working with top-tier clients to deliver exceptional experiences.  

ASM Global, the world leader in venue management and live event production, oversees 400+ arenas, stadiums, convention/exhibition centers, and performing arts venues globally.  

Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen! 

THE ROLE 

Under the General Manager’s supervision, the Assistant General Manager coordinates the day-to-day activities of the various departments within the facility. Helps to facilitate optimum efficiency, maximize profits, and provide exceptional customer service by performing the following duties individually or through subordinate supervisors.  

Essential Duties and Responsibilities 

• Implement facility policies and goals in accordance with the management contract, client’s objectives, and corporate policy. 

• Meet with department heads to review activity, operating, and sales reports. Determine changes to the programs and/or operations and oversee implementation with the department heads. 

• Negotiate contracts and agreements with suppliers, promoters and tenants for necessary activities and services at the facility.  

• Assist in the development of long-range plans and program objectives in accordance with the management contract and corporate policy. 

• Guarantee all codes, laws, ordinances, policies, procedures, risk management, safety precautions, rules, regulations, and emergency procedures are followed.  

• Implement procedures within the departments to establish and maintain customer service standards that are designed to ensure a positive and professional image and generate repeat business. 

• Assist in the preparation of the annual budget and capital project budget for future repairs and improvements to the facility. 

• Establish and maintain contact with clients, professional managers, national associations, and others within the industry to encourage regular use of the facility. 

• Conduct post-event operational and financial review and analysis. 

• Coordinate, implement and administer personnel development/training and safety/emergency procedures.