Community and New Member Sales Manager

Engineering a world of possibilities

We are at the beginning of an exciting new chapter at the Colorado School of Mines (Mines), we are launching the new Beck Venture Center, a 31,000 sq.ft. coworking, event, and innovation space; developing a community of amazing tech entrepreneurs with a focus on hard tech, environment, and the energy transition; helping deploy a $10MM early-stage investment fund; and giving the next generation of Mines entrepreneurs a head-start on their own journeys through education, networking, and access to capital.

In this role of Community and New Member Sales Manager, you will be the face of the Beck Venture Center. You will be working daily with cutting-edge startups as a master problem solver and networker to help them get the most out of Mines Ventures. You will also be responsible for attracting and curating an amazing group of new startups and entrepreneurs to further build out the membership of our community.

Responsibilities

Community Engagement:

• Create a warm and inclusive atmosphere within the coworking space to foster a sense of belonging for all members.
• Act as a connector, introducing members to one another based on their interests, skills, and needs.

Member Relations:

• Be the first point of contact for members, addressing inquiries, concerns, and feedback in a timely and professional manner.
• Develop and maintain strong relationships with existing members, understanding their individual needs and providing personalized support.

Space Management:

• Ensure the coworking space is well-maintained and conducive to productivity.
• Oversee the setup and arrangement of communal areas, meeting rooms, and workspaces, ensuring they are functional and aesthetically pleasing.

Issue Resolution:

• Address and resolve any conflicts or issues that arise among members, promoting a positive and respectful atmosphere.

Membership Sales:

• Sales Strategy and Execution: Develop and implement a comprehensive sales strategy to drive coworking space membership sales. Identify target markets, analyze competition, and create effective sales plans to maximize revenue generation.
• Lead Generation and Conversion: Proactively seek out and engage potential clients through various channels, including cold calling, networking events, online marketing, and referrals. Convert leads into sales through compelling presentations and tailored offerings that meet the needs of individual prospects.
• Client Relationship Management: Build and maintain strong relationships with existing members, understanding their needs and ensuring ongoing satisfaction. Address any concerns promptly and act as the main point of contact for member inquiries and support.
• Partnerships and Alliances: Collaborate with local businesses, startups, and organizations to establish strategic partnerships that drive leads and foster community growth. Partner with Mines Procurement to negotiate mutually beneficial agreements and exclusive benefits for both members and partners.
• Marketing and Promotion: Work closely with Mines Marketing to develop promotional materials, campaigns, and targeted marketing strategies to raise awareness of the coworking space and attract new clients.

Onboarding:

• Guide new members through the onboarding process, helping them set up their workspace and access amenities.

Minimum Qualifications

• Bachelor's degree in business, hospitality, communication, or a related field (or equivalent experience).
• At least 2 years of proven experience in community management, customer service, or a related role.
• Proficient in using communication and collaboration tools, as well as social media platforms.
• Proven experience in sales management, business development, or a related role within the coworking, real estate, or hospitality industry.
• Demonstrated success in meeting or exceeding sales targets and driving revenue growth.
• Excellent networking abilities and a track record of building successful business relationships.
• Proficiency in CRM software and sales tools to manage leads, track sales progress, and generate reports.

Preferred Qualifications

• Knowledge of the coworking industry and trends is a plus.

About Mines & Golden, CO 

When the world looks for answers, the world looks to Mines. 

Colorado School of Mines is a top-ranked public university solving the grand challenges facing our society, particularly those related to the Earth, energy and the environment. Founded in 1874 with specialties in mining and metallurgy, Mines’ scope and mission have continually expanded to meet the needs of industry and society. Today, we are the No. 38 public university in the nation, recognized f