Director, Operations

Your potential has a place here with TTEC’s award-winning employment experience. As a Director - Service Delivery working onsite in Winston Salen NC, you’ll be a part of bringing humanity to business. #experienceTTEC 

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in United Staes says it all!

What You’ll be Doing 
Looking for an opportunity to manage client relationships? Do you have a passion to motivate others? You’ll work closely with clients to discuss goals and needs, make sure your team is aligned with new information on projects, and actively work to improve processes and performance to enhance results. You’ll ensure a healthy, continuous relationship with the client, as you are the face of TTEC, as well as playing an active role in developing your team and motivating them to reach for amazing. 

You’ll report to the Executive Director, Service Delivery. You’ll make an impact through your client and team relationships, encouraging and motivating your team to resolve issues, accomplish goals and influence their career mobility.

During a Typical Day, You’ll

• Actively manage communications with clients and business partners to uphold a healthy relationship as well as making sure goals are aligned and needs are being met

• Motivate others by driving client messages to your team, then actively engage and support staff to ensure projects are on track and up to date with the latest information

• Improve the key success metrics associated with goals. These include:

  • Forecasting accuracy

     

    Revenue and margin goals

     

    Client, customer, and Employee satisfaction scores

     

    Call volume projections

     

    Contractual bonus goals

     

    Contractual client metric goals