Client Service Supervisor

Job Title: Client Service Supervisor

Position Overview:
The Client Service Supervisor (CSS) oversees on-site operations across multiple projects or sites, ensuring high-quality service delivery, staff management, and client satisfaction. This role acts as the primary point of contact for clients while supervising daily operations and maintaining compliance with company policies. The client is a top-tier law firm seeking a lead to oversee print, production, and binding services leading a small team in New York City.

Key Responsibilities:
• Supervise legal print, production, and binding services, ensuring accuracy, compliance, and timely delivery of all materials, including document reproduction and distribution critical to law firm operations.
• Serve as the main on-site client contact and handle escalations.
• Manage staff schedules, resources, and coverage for absences or emergencies.
• Track and report key performance metrics (KPIs/SLAs, P&L, budgets).
• Lead staff development, coaching, and training; conduct performance reviews.
• Maintain a safe, professional, and organized work environment.
• Oversee vendors and coordinate special projects.
• Participate in client business reviews and support operational improvements.

Qualifications:
• High School Diploma or equivalent; bachelor’s degree preferred.
• Must have 3+ years experience managing offices services, reprographics and light facilities
• Law Firm Experience preferred
• 5+ years of experience in operational management or client services lead.
• Supervisory experience managing 5–10 staff members.
• Strong interpersonal, communication, and problem-solving skills.
• Experience in office services, facilities, or law firm environments preferred.
• Proficient in MS Office and other business software.

Competencies:
• Client-focused with integrity and professional presence.
• Ability to manage multiple priorities and maintain confidentiality.
• Skilled in conflict resolution and staff performance management.
• Strong organizational skills and attention to detail.
Physical Requirements:
• Ability to lift/move 40–60 lbs.; stand, walk, or sit for extended periods.
• Manual dexterity for office equipment operation.

Travel: Up to 25% local travel.

Pay Range$70,000—$75,000 USD

WHAT WE OFFER

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
  • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicant