Client Access Representative - Float

Job Title: Client Access Representative - Float

Location: Independence, MO
Department: Client Access
Employment Type: Full-Time

Job Summary:

Are you passionate about helping others and creating a welcoming experience for individuals seeking healthcare services? As a Client Access Representative - Float, you will play a vital role in supporting clients and ensuring smooth operations across multiple clinic locations throughout the region. This position offers the opportunity to make a meaningful difference in the lives of those we serve, work alongside a compassionate and collaborative team, develop valuable healthcare administration skills, enjoy a dynamic work environment, and build relationships with clients and providers across multiple locations. We are seeking a dependable, customer-focused professional who thrives in a fast-paced environment, communicates effectively, and enjoys helping others.

The Client Access Representative - Float serves as the first point of contact for clients and visitors while supporting clinician office practices with scheduling, client registration, insurance verification, payment collection, and administrative support. This position floats between multiple clinic locations based on operational needs and plays a critical role in creating a positive client experience while ensuring accurate and efficient front-office operations.

This position offers…

• Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost 
• Mileage Reimbursement – Company paid for work functions requiring travel
• Employee Discounts – Hotels, Theme Parks & Attractions, College Tuition
• Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce
• Additional Perks & Benefits - Scroll down to bottom of this post to learn more

Key Responsibilities:

• Welcome and assist clients, families, and visitors by creating a professional, friendly, and supportive experience.
• Schedule appointments, verify insurance eligibility and benefits, and coordinate client referrals.
• Register arriving clients by verifying demographic information, payment methods, and required documentation.
• Manage appointment changes, cancellations, and no-show processes in accordance with established procedures.
• Utilize electronic medical record systems to accurately document and maintain client information.
• Collect payments, process transactions, issue receipts, and balance daily financial records.
• Respond to incoming phone calls and direct inquiries to the appropriate department or team member.
• Resolve client concerns and support positive outcomes during potentially challenging or high-stress interactions.
• Maintain accurate and complete client health records and required paperwork.
• Support quality improvement initiatives, service monitoring activities, and administrative projects as assigned.
• Maintain a clean, organized, and welcoming reception and waiting area.
• Operate and troubleshoot standard office equipment including phones, copiers, scanners, and fax machines.

Education, Experience, and/or Credential Qualifications:

• High school diploma or GED required.
• Minimum of six (6) months of customer service experience required.
• Experience working in a medical office, healthcare setting, or customer-facing administrative environment preferred.

Additional Qualifications:

• Excellent oral, written, and interpersonal communication skills.
• Strong customer service orientation with the ability to build positive relationships with clients, families, and coworkers.
• Ability to multitask, prioritize responsibilities, and work effectively in a fast-paced environment.
• Strong computer, data entry, and typing skills.
• Ability to independently manage daily responsibilities with minimal supervision.
• Flexibility to travel and float between multiple clinic locations based on operational needs.
• Reliable transportation required.
• Successful completion of background screening, including criminal record, driving record, abuse/neglect, and fingerprint checks.
• Current driver's license, acceptable driving record, and current auto insurance required.

Physical Requirements

• Perform sedentary work involving exertion of up to 10 pounds of force occasionally and negligible force frequently.
• Sit for extended periods while performing administrative and computer-based duties.
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