Director, Technical Services - Universal Kids Resort

Universal Kid’s Resort is designed to spark the imagination of children with a truly unique experience compared to existing destinations. With a park designed to ignite the art of play and a hotel to provide continued excitement for the children and relaxation for the adults, you could find yourself working in a variety of environments. Located in Frisco, TX, this new project aims to inspire wonder in visitors of all ages. With a primary focus on families with young children, it creates a distinctive working environment. With a park designed to ignite the art of play and a 300-room family hotel to provide continued excitement for the children and relaxation for the adults, you could find yourself working in a variety of environments. These could include working in various climate conditions, standing for long periods, and in noisy environments. The working hours are unique, often covering weekends and holidays, plus evenings. This position offers company-sponsored benefits, including medical, dental, and vision insurance, 401(k), paid leave, and a variety of other discounts and perks. 

JOB SUMMARY:

Oversees all Facilities, Ride & Show Maintenance, Central Services, Landscaping and Engineering teams at Universal Kids Resort. Manages leadership responsible for day-to-day park and hotel Technical Services functions. Establishes and oversees the planning and execution of annual accountabilities and objectives for the division while regularly partnering with other Universal Kids Resort departments and across Universal Destinations & Experiences (UDX) compliance and Technical Services teams as well as alignment with UDX policies and procedures. Oversees all Guest Satisfaction (GSAT), Team Member Satisfaction (TSAT), safety, and financial aspects of Technical Services.

JOB RESPONSIBILITIES:

• Manages and directs daily operation of the business through division management team with a focus on staffing, controls and performance. Drives the development of management team through formal and informal training and role modeling. Develops Team Member Satisfaction (TSAT) action plans and implements. Provides leadership, coaching, and mentoring to achieve maximum results and empower the management team to drive and make decisions. Creates a culture that is supportive and respectful to support a positive environment. Partners with Human Resources to manage concerns and issues in a timely manner and to resolution.
• Responsible for the overall Guest and Team Member experience, communication of goals and expectations, and ensuring safety standards are maintained. Interacts with Team Members, guests and key partners, monitors equipment and infrastructure needs, generates efficiency objectives and plans. Responsible for adherence and interaction with applicable regulatory agencies and requirements.
• Directs budgeting process and daily management of budgets, analyzing fluctuations in business units and instituting changes/enhancements as necessary. Partners across Universal Kids Resort and Universal Destinations & Experiences (UDX) to create synergies for company goals. Develops long-range capital plans and manages annual capital requests. Oversees the prioritization, approval and implementation of Capital and Expense projects. Provides leadership and strategic oversight for initiative management, ensuring on-time/on-budget development and implementation.
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• Leads the design, development, deployment of Technical Services resources. Partners and collaborates closely with Operations, Revenue Operations and Safety & Security to identify efficiencies and optimize the guest experience. Directs Guest Satisfaction (GSAT) initiatives for downtime reduction and superior operational readiness of attractions and resort. Develops and drives the implementation of the Reliability Centered Maintenance (RCM) initiative within Ride and Show Maintenance. Responsible for monitoring industry trends and ensuring compliance with Universal Destinations & Experiences (UDX) and ASTM standards. Creates standards, procedures and accountability metrics for operation, training and safety, including Team Member EHS compliance (ensures teams are working within compliance and are current on all training of proper safety compliance and regulations). Develops and manages 3rd party vendor relationships, where applicable. Identifies lifecycle of resort facilities and assets (including but not limited to: buildings, walkways, parking areas, park and hotel) and manages Planned Work Projects across resort with responsibilities for project estimating, budgeting, proper permitting and energy conservation. Addresses show quality items and maintains show quality standards.
• Partners with Universal Creative in the new attraction evaluation and review to make sure new attractions are