Manager, Leaves and Accommodations

About Carvana

If you like disrupting the norm and are looking to join a company revolutionizing an industry then you will LOVE what Carvana has done for the car buying experience. Buying a car the old fashioned way sucks and we are working hard to make it NOT suck. I mean, have you seen our vending machine?!

We are looking for people who are excited to thrive in an environment of impactful change. Team spirit is evident at Carvana and everyday we let our passions and creativity foster innovation. We take big swings, set ambitious goals, and challenge each other to make data- and process-driven decisions in everything we do. Here are a few of our stories! We’ve been changing the game since 2013, and we’re not taking our foot off the gas now. Want more of the story? Check out our background here. 

About the team and position

Reporting to the Associate Director, Total Rewards, the Manager, Leaves & Accommodations (L&A), plays a key role on Carvana’s Total Rewards Team by leading a team of leaves and accommodations focused team members and their day-to-day operations.. You will grow and maintain an effective, consultative L&A process that delivers a smooth, friendly & informative experience for our team members, supports our leadership team in achieving dynamic and aggressive business goals, and ensures compliance with applicable regulations and policies. 

What you’ll be doing

• Manage all aspects of the L&A process for team members nationwide, including ADA accommodations, paid/unpaid medical and family leaves, short-term and long-term disability, parental, personal, and military leaves.
• Oversee complex escalated employee issues and appeals; provide recommendations to business leaders and Legal.
• Develop & deliver an effective & efficient workflow between the L&A team and the business focused on leader education, transparency, & support.
• Deliver regular guidance & training to the L&A team.
• Develop and implement streamlined leave platforms, processes and procedures to achieve optimal employee experience and timely L&A decisions and oversight.
• Foster a focus on consultation with the business and transitioning employees back to work as soon as practicable.
• Perform regular end-to-end operational assessments and audits focused on effective monitoring & improvement of the process.
• Provide ongoing plan management including evaluation of program performance and trends. Develop, generate and present reports to analyze disability, leave and accommodation trends. Identify trends in reasons for leave and propose strategies to reduce the need for leave or promote a more efficient transition back to work.
• Propose revisions to internal documents, policies and communications as necessary to ensure company compliance.
• Ensure vendors are meeting contractual service level requirements and performance guarantees.
• People Operations (POPs) and Legal: provide guidance/recommendations on specific situations, implement process changes, develop & deliver training, ensure effective stakeholder notification & involvement.
• Environmental Health & Safety (EHS): collaborate with Workers’ Compensation team to ensure FMLA and other state/local leave entitlements are run concurrently with workers’ compensation leaves.
• IT/HR Info Systems: oversee vendor integrations and interfaces for accurate data recording and reporting. Work with our data analytics team to provide relevant, accurate data to leadership.
• Payroll: ensure that the L&A team and Payroll team are effectively collaborating to deliver accurate pay and applicable deductions for employees on leave and statutory filings
• Vendors: oversight of leave vendor and all related processes
• Interpret and execute policies for departments/projects.
• Recommend and implement new policies or modifications to existing policies.
• Other duties/projects as assigned.

What you should know/have

• Bachelor’s Degree in Human Resources or related field.
• At least 5 years’ experience in L&A management to include experience with:
• Americans with Disabilities Act (ADA) and the interactive process (required).
• Family and Medical Leave Act (FMLA), Uniformed Services Employment and Reemployment Act (USERRA), and multi-state leave law.Short Term Disability (STD) and Long Term Disability (LTD) plans
• Parental leaves.
• Workers’ compensation and life benefi