Client Services Representative

Company Description

Eurofins Biomnis Ireland is the leading independent provider of Medical Laboratory Services in the country and part of one of the largest medical laboratory groups in the world. We are a medically led and ISO 15189 accredited organisation dedicated to delivering accurate and reliable medical laboratory results to help health care professionals diagnose, treat and prevent disease. As an employer, we’re keen to look after our people with as much dedication as they look after our clients and their colleagues. We are a diverse company with 31 nationalities, encouraging inclusiveness and instilling a sense of belonging to all our colleagues.

What we offer:

In the spirit of supporting and improving the health and well-being of our employees, building resilience, confidence and compassion through education and activities, our "Wellbeing Committee" was founded. "The Wellbeing Committee" plans activities, promotes participation, represents employees from all organizational levels, and creates and maintains open lines of communication between wellness committees and employees.

We offer competitive salaries, excellent training, and exceptional career prospects. You will receive an attractive salary and overall benefits package which includes: Pension Scheme, Life Assurance, Income Protection, Higher Education Policy, Health Insurance, Employee Assistance Programme (EAP), Eurofins Employee Referral Programme, and you will be part of the company's Annual Bonus Scheme. 

We are now recruiting for a:

Client Services Representative

We are currently seeking to recruit a Client Services Representative to join our Client Services Department. 

Are you looking for a new career move? Maybe you work in a medical or healthcare setting, and would be interested in incorporating your skills with a new challenge.

Join us and help to continue support our clients to ensure their experience of our service is industry leading. This is an excellent opportunity if you are looking to grow and progress in your career. If you are highly detail-oriented and deadline driven, a good listener with strong communication skills dedicated to delivering clients a first class service, join us and help continue the development of your career and of our company. Being a team-player and flexible with a can-do attitude is an integral part of this role.

Training and development support will be given to you to help your progression within the organisation. 

We’re a growing and ambitious company, so there is huge potential here to develop with us and enjoy fantastic rewards in your career.

Job Description

The Client Services Representative will join our Client Services Team who work together to ensure a best in class service is delivered to Eurofins Biomnis customers. The role will include providing phone and email support for all Client Service requests and ensuring best service to our Clients. Logging all Service Requests on Eurofins Biomnis’ CRM software system, ensuring the action required is taken to fully resolve the enquiry and close off on CRM. You will be providing clients with the support and information needed to manage their patient’s health. Collaborating with not just our Client Services team, but with colleagues in other departments and referral laboratories to ensure a full service is provided to meet all the client needs. 

Qualifications

Education

• Leaving Certificate (or equivalent).
• A recognised computer/secretarial qualification an advantage.

Experience

• Ideally, 2 years’ experience in a client service and/or secretarial role within another health care organisation.
• A knowledge of healthcare/ science an advantage.

Skills and Abilities

• Excellent English language and typing skills.
• Excellent phone manner and warm, approachable inter-personal and communication skills.
• Problem solver with strong organizational skills.
• Highly detail-oriented and deadline driven.
• Good listener.
• Attention to detail.
• Strong communication skills.
• Good team player.
• Flexible and can-do attitude, always willing to go the extra mile.
• Good experience of using MS office software.
• Knowledge and experience of any Laboratory Information Management and/or CRM system would be a distinct advantage.

Working Hours: 37.5 hours per week

Availability to work a Saturday shift when required

Additional Information

We are part of the Eurofins Scientific Group, a global leader in food, environment, p