Senior Manager Retail Operations

Why join us?

At Design Within Reach, home comes first.  We believe in creating and sourcing pieces that move with you and are meant to be enjoyed over a lifetime – from home to home, generation to generation. For us, that means exceptionally crafted, built-to-last, and beautifully designed furnishings.

Our purpose is to design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of Design Within Reach means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows Design Within Reach to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

About this opportunity:

As a Senior Manager Retail Operations you will oversee the opening of stores for MillerKnoll Retail. You will interact with cross-functional teams including Real Estate, Design, Construction, Operations, Marketing, Supply Chain, IT, and Finance to ensure on-time and successful opening of all company operated stores.
You will be the main point of contact on-site; to aid where needed, project manage and offer operational support to cross-functional business partners and Field Management throughout the new store opening (NSO) process. 
Manage the NSO process from end to end, to ensure successful store openings, budgets, and consistent execution of individual brand standards. Reporting to the Senior Manager of Retail Operations.

What you’ll do:

You'll have opportunities to design, achieve and build relationships every day as you...

• NSO project Lead and main point of contact to ensure consistency and best practices across store openings

• Daily interfacing with Senior Manager Retail Operations on day-to-day workload, both during openings and non-openings

• Point of contact on other retail store operational needs

• Responsible for completion of on-site project operations-readiness checklists

• Responsible for prompt resolution of project delays to keep project on schedule

• Conduct and manage NSO calls/meetings

• Follow new store opening procedures and processes for completion of branded openings

• Coordinate with IS, HR and other support groups to ensure proper setting up of store systems

• Complete New Store Opening Airtable tasks, including reporting, and after-action analysis

• Work with cross-functional teams on continuous improvement initiatives

• Work with cross-functional teams to aid coordination of training, equipment, systems,

• and overall store operations pre and post opening

• Support retail team/stores daily as needed and assigned post openings

• Completion of AD HOC Operational and Systems projects during non-store opening time

• Support stores in an Operational capacity 

• Responsible for individual travel budgets as assigned

Does this sound like you?

This might be you if you have the following skills and abilities...

• Minimum of 5 years’ Store Operations experience including new store openings

• Strong project management skills

• Excellent communication skills – oral and written

• Ability to read and understand blueprints and mechanical drawings.

• Proven track record with on time and on budgets for store openings and or special projects/events

• Strong communication and organization skills

• Strong financial acumen and attention to cost value to keep travel and entertainment expenses under control and under budget where possible.

• Ability to work with and within cross-functional relationships

• Ability to treat confidential information as such

• Ability to handle ambiguity and change management

• Ability to handle multiple projects with attention to detail,

• Ability to wear multiple hats while on site and step into other departments to assist as needed to keep projects on schedule

• Technology acumen in Microsoft Office Suite & Airtable

• Sound decision making ability

• Travel to new store openings, as assigned

Who We Hire?

Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities. Design Within Reach is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We’re committed to