Client support manager (Italy)

NovaKid - Novakidschool.com (online-school for children 4 -12 years old, in which children remotely learn English language with natives from the US and the UK. Our customers come from more than 50 countries all over the world. We have 80K+ students and 3K+ teachers. Our international team is proud of 400+ developers / support managers and marketing gurus.

We are looking for the Client support manager with knowledge of Italian at the native / bi-lingual level.

Duties:

• Support users in Italian by resolving issues that arise during lessons. Handle complex inquiries via chat or phone.

• Assisting with translations into Itatian (instructions, clients’ responses templates etc)

• Assisting with Non Assisted Support (chat bot)

Requirements

Requirements:

• Knowledge of Italian - Advanced (at least C1)

• Knowledge of English (at least B2)

• Experience of working in a language school welcome

• Experienced PC user

• Organizational skills

• Ability to handle lots of information

• Responsibility and care

• Multi-tasking

Conditions

• Remote work

• Full time work - 40 hours per week (evening shifts, one working day on weekend)

• Morning and evening shifts

• Interesting project, please contact us!