Client Success Senior Manager

 

Apply now for a career that puts wellbeing first!

 

GET TO KNOW US

Gympass is a corporate wellness platform that connects you to thousands of fitness & wellness partners, all with one simple monthly membership. Founded in 2012 and headquartered in NYC, we have a growing global team in 11 offices around the world. At Gympass, you not only have the opportunity to build a career in a fast-paced global environment - but you'll make wellbeing universal, so everyone can be happy and healthy. 

 

THE OPPORTUNITY

We are hiring an Account Senior Manager / Client Success Senior Manager for our Client Success team Italy! 

Gympass is one of the fastest-growing companies in the world, and you’ll be joining one of its best-performing teams globally. You’ll manage a set of high-profile corporate accounts, ensuring that our clients remain focused on our mission of making wellbeing universal. You’ll also drive the commercial agenda within your portfolio of clients, and collaborate with other teams to ensure that take-up of Gympass is high within all of the accounts that you manage.

This is a great opportunity to join a growing team and work with talented people and some of Italy’s most innovative companies. We’re looking for a superstar candidate who can help the team to achieve new levels of success. 

YOUR IMPACT

• Own client relationships for a portfolio of large accounts after the point-of-sale throughout the client life cycle, including leading all client meetings/communications virtually and in person
• Ensure a trusting and valuable relationship with your HR contacts by sharing our mission to improve employee health, engagement, and happiness
• Understand clients’ objectives and deliver solutions by developing client-specific growth strategies
• Drive initial client launch as well as ongoing, strategic relaunch and awareness events; partner with the Gympass Wellbeing Engagement Team to assist in end-to-end implementation
• Present & implement best practice workflows to the client as well as review member growth rates, suggest member growth strategies, and provide relevant Gympass updates.
• Collaborate closely with the Wellbeing Engagement, Customer Experience, Operations, User Growth Marketing, Fitness Partnerships, and Business Development teams to develop member growth strategies and deliver on client and company goals
• Analyze client data; share findings, and develop tailored communication and awareness strategies to increase user engagement to better defeat inactivity
• Own the commercial agenda for the clients in your portfolio, including renewing, expanding, and renegotiating contracts on an annual basis.
• Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life balance.

WHO YOU ARE

• An accomplished individual with 5+ years of experience managing client relationships in a client-facing position
• A dynamic person with the ability to collaborate with cross-functional teams, work in a team environment, and solve problems creatively and efficiently.
• An excellent communicator, with superior customer service to internal and external clients
• Detail-oriented with a deep understanding of managing multiple clients/projects concurrently
• Fluent in monitoring data, analyzing reports, and leveraging results
• Able to analyze and improve current job processes/protocols and anticipate/manage change in a quick-moving global business environment
• You are an excellent communicator both verbally and written, in Italian and English.

We recognize that individuals approach job applications differently. We strongly encourage all aspiring applicants to go for it, even if they don't match the job description 100%. We welcome your application and will be delighted to explore if you could be a great fit for our team.

WHAT WE OFFER YOU

We're a wellness company that is committed to the health and well-being of our employees. Our benefits include:

GYMPASS: We believe in our mission and encourage our employees and their families to find their passion too. Access onsite gyms and fitness studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental health support, and more. You will receive the Gold plan at no cost, and other premium plans will be significantly discounted.

FLEXIBLE WORK: This is a hy