Client Service Manager (Netherlands)

Bergen Logistics is seeking a dedicated and organized Client Service Manager to join our dynamic growing team. As a key player in our operations, you will be the crucial link between our clients and warehouse teams, ensuring that all logistics processes run smoothly and efficiently.

Your main responsibilities will include maintaining customer relationships, facilitating smooth communication between internal teams and clients, addressing inquiries, and resolving any logistical challenges that may arise. This position requires a proactive mindset and a strong commitment to excellent customer service.

Key Responsibilities:

• Develop and maintain strong relationships with B2B clients, ensuring timely resolution of any issues or queries.
• Act as the primary contact for customers, providing consistent updates and managing expectations.
• Coordinate and oversee warehouse inbound and outbound shipping activities.
• Gather necessary customs documentation for import and export operations (e.g., import/export declarations; transit documents; good classifications).
• Provide and manage origin-related documentation (e.g., Certificate of Origin; EUR.1, A.TR, ATA Carnet).
• Identify bottlenecks in logistics processes and offer effective solutions.
• Create and deliver regular reports on logistics performance and customer satisfaction.
• Support clients with the onboarding process and training on system usage as needed.

Requirements

• MBO level obtained through education or relevant work experience.
• Relevant experience with customs matters, clearance and preparation of export documents.
• Prior logistics and/or fashion experience is a plus.
• Strong problem-solving skills and ability to multitask in a fast-paced environment.
• Excellent verbal and written communication skills in English; knowledge of Dutch is a plus.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, etc.).
• Experience with warehouse management systems (WMS) is a significant advantage.
• Ability to work independently while contributing positively to a team environment; self-motivated.
• A proactive approach to anticipating client needs and addressing potential issues.
• Resilient and able to work through challenging situations.

Benefits

• An excellent salary based on education and experience
• A pleasant working atmosphere and a pleasant working environment
• Excellent benefits and time off.
• Challenging work

Bergen Logistics has earned a reputation as a top 3PL (third-party logistics) provider for fashion and other categories due to several factors:

• Specialization in fashion: we have a deep understanding of the fashion industry and has tailored its services to meet the unique needs of fashion brands.
• Scalability and flexibility: we have the capability to scale its operations up or down quickly to accommodate fluctuations in demand.
• Technology-driven solutions: we have invested in technology that allows for real-time tracking of inventory and orders, as well as providing data and analytics to help clients make informed decisions about their supply chain.
• Strategic locations: we are strategically located its facilities to provide easy access to major ports and transportation hubs, reducing transit times and costs.
• Customer service: we place a strong emphasis on providing excellent customer service and building long-term partnerships with its clients.

Good to know: Bergen Logistics BV asks all employees for a Certificate of Good Conduct (VOG)