Manager, Software Engineering

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

Work with a talented group of developers to deliver the next generation of applications, tooling and solutions to drive improvements in the area of international capabilities of our platform.  Working with our team’s architect, you will develop cutting edge solutions to drive efficiencies in our international go to market processes.  You will have opportunities to build new applications on our platform from the ground up and drive capability improvements in some of our existing customer-focussed applications. 

What you get to do in this role:   

• Lead a growing team to deliver new and developing apps, and targeted improvements to internationalization capabilities within our platform
• Support and extend our internationalization toolset, to drive improvements to our globalization capabilities in areas like: content extraction, automated problem detection, and driving conformance to internationalization best practices
• Manage and execute against project plans and delivery commitments
• Manage the team in an Agile/Scrum environment and drive engineering excellence
• Work with product architecture, management, design, support and other dev teams to create high-quality solutions
• Manage customer escalations
• Solve difficult and sometimes ambiguous problems
• Provide technical guidance, career development, and mentoring to team members
• Hire, coach, motivate, and grow an amazing team of engineers

Qualifications

To be successful in this role you have:

• 8+ years of experience with technologies which are relevant to ServiceNow and advanced coding skills
• Passion for software development and problem solving
• Experience with open-source tools and agile development environments
• Fluency in one or more relevant programming language (Java, C++, Ruby, Shell, JavaScript)
• Knowledge of AJAX, JSON, HTML, XML, CSS, SOAP, REST and associated frameworks
• Ability to execute a project based on our priorities, context, risks and desired outcomes

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

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