Senior LAN Support Administrator

Leidos is seeking a Senior LAN Support Administrator to be part of the mission solution and help lead SSA’s Digital Modernization Strategy.  Join one of our high performing teams responsible for maintaining / supporting Windows devices enterprise-wide, supporting the Social Security Administration (SSA) and their mission to meet the changing needs of the public, positively impacting at least 65 million American lives per month.  We are a team of forward-looking professionals in need of a strong candidate with these key required skills: Customer Service, Windows Desktop Support (Windows 11), Install of Hardware and Software, Active Directory, Incident/Ticketing System. 

*** Selected candidate must be willing to work on-site in Woodlawn, MD 5 days a week.

If this sounds like a mission you want to be a part of, keep reading!

TEAM CULTURE

Your passion and values might be a good fit for our teams if you answer “yes” to the following questions:

• Are you looking for a company that puts employees first, with a focus on career, flexibility, and well-being?
• Do you enjoy collaborating with colleagues and teammates and believe that the best ideas are fostered in an inclusive environment?
• Are you searching for a team with a strong sense of ownership, urgency, and drive for daily mission success?
• Are you comfortable with proactive outward communication and technical leadership?
• Do you enjoy being a catalyst, solving complex problems, and providing innovative solutions?
• Do you have the flexibility, creativity, and resilience to pivot the mission for success?
• Do you have the courage to make tough ethical decisions with pride, transparency, and respect?

MENTORSHIP & CAREER GROWTH

Our teams are dedicated to supporting new team members in an environment that celebrates knowledge sharing and mentorship. Experienced team members will be assigned to new hires for one-on-one mentoring, collaborative reviews, and coaching on customer engagement to help each new hire successfully onboard and demonstrate their skills. Projects and tasks are assigned in a way that leverages your strengths and will help you further develop your skillset.

DAY TO DAY RESPONSIBILITIES

Every position we take is more rewarding when you know the why behind it. Know your work makes a difference to support those who need it most. If your passion is enabling life changing service to those around, you this is the place for you. Find you passion in a team environment where all members are valued regardless of contractor or employee status.   Find your “Why” with us and take your place in our Leidos Family!!

• Use strong problem-solving skills and excellent customer service skills to troubleshoot onsite and remote user issues
• Assist in the acquisition, installation, testing and evaluation of computer hardware and software
• Install, configure, and troubleshoot desktops and laptops
• Track inventory, including the location of all systems, software releases and telecommunications equipment
• Conduct inventory reviews
• Create “How to” and other technical documentation
• Administer and troubleshoot SharePoint sites.
• Brief management, customer, team, or vendors using written or oral skills at appropriate technical level for audience
• All other duties as assigned or directed

FOUNDATION FOR SUCCESS (Basic Qualifications)

• Bachelor's Degree in Computer Science, Mathematics, Engineering or a related field. Additional years of experience may be substituted in lieu of egree.
• Masters or Doctorate degree may substitute for required experience
• 4+ years of experience installing, configuring, and imaging hardware and software on desktops and laptops
• 4+ years of combined experience providing technical support for Microsoft Windows, Active Directory
• 2+ years of experience provide remote user customer support

• Must be able to obtain and maintain a Public Trust. Contract requirement.

FACTORS TO HELP YOU SHINE (Required Skills)

These skills will help you succeed in this position:

• Experience troubleshooting hardware/software interface and interoperability problems relating to system patches, updates and enhancements on workstations and laptops.
• Experience with imaging, configuring, deploying and troubleshooting desktop, laptops, and iPhones.
• Experience with diagnosing and resolving problems using Active Directory, AD group policy, and ADUC
• Experience w