Program Manager - Route Planner

Brinks Texas License #C00550

About Brink's:

The Brink’s Company (NYSE:BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financial institutions, retailers, government agencies, mints, jewelers, and other commercial operations. Our network of operations in 52 countries serves customers in more than 100countries.

Brink’s has been a trusted partner in securing commerce for more than 165 years. Together, every Brink’s Team Member is committed to providing the highest levels of service and support to our customers. We take pride in our work, and we share a passion about our future. Learn why so many people have made the choice to join our team – and stay here.

We believe that our team should be reflective of the customers we serve every day around the world. We believe in building partnerships that secure commerce and doing that requires fostering an inclusive culture that values people with diverse backgrounds, ideas, and perspectives. We build a sense of belonging, so all employees feel respected, safe, and valued, and we provide equal opportunity to participate and grow.

Job Description

The Program Manager, Route Planner is responsible for planning daily routes for their assigned territory. The routes are optimized paths for Brink’s messengers to deliver cash and/or other valuables to customers around the country based on their specific service contracts. This role will report to the Planning & Scheduling Leader – it is based in Coppell, TX. The Program Manager, Route Planner will be responsible for driving continuous route optimization for Brink’s branches of operation around the country. The Program Manager, Route Planner will own end-to-end relationships with branches, customers, and internal leaders across their region. They will work with schedulers and IT teams to develop and continuously improve the route optimization process.

Key Responsibilities:

• Support the core team in identifying route optimization protocols and other issues to be addressed
• Drive continuous improvement in regional optimization through deep end-to-end understanding of regions serviced
• Define KPIs and design dashboards to track them throughout the project
• Help fix inaccurate customer information (e.g., service windows, location)
• Set up the processes to update the route planning dashboards on a weekly basis
• Ensure route efficiency through appropriate interaction with market employees and route analysis
• Leverage systems, equipment and process redesign to drive continuous improvement in cost, quality and efficiency
• Maintain and provide quality customer service
• Maintain positive Employee Relations and work environment, while creating a cooperative team atmosphere of employee engagement 
• Maintain the highest level of integrity, dignity and standards both on an internal and external basis; maintain high ethical standards and protect the Brink’s reputation by delivering high quality, reliable programs and services which meet customer expectations

Minimum Qualifications:

• Bachelor’s Degree in supply chain management, engineering, or minimum of 2 years experience in supply-chain or transportation planning
• Experience with analyzing route planning outputs and information
• 5+ years’ experience in supply chain planning software
• Experience with customer issue resolution
• Knowledge of route analysis and logistics
• Knowledge in supply chain analytics
• Able to lift at least 30 pounds

Preferred Qualifications:

• 5+ years’ experience in supply chain planning software
• Experience with customer issue resolution
• Knowledge of route analysis and logistics
• Knowledge in supply chain analytics

Professional Skills:

• Strong consultative, analytical and problem solving skills
• Excellent interpersonal/communication and presentation skills

If you have the background and integrity we require and are looking for a challenging opportunity, we hope you will consider employment with Brink’s U.S.  We provide a competitive salary, medical, dental, vision and life insurance plans. In addition, we offer a 401(k) plan with company match.  If you are interested and meet the requirements for this position, please apply.

Brink’s, Incorporated is an Equal Opportunity / Affirmative Action Employer, and is committed to maintaining a drug-free workplace. 

What’s Next? 

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