Senior Director of Operations, Western Region

Overview

Porter Hospitality works with building owners and landlords to create destinations and experiences within commercial buildings that bring them to life. We design and operate everything from restaurants and cafes to wellness centers, catering operations, retail concepts, lounges, and event spaces within each building, bringing hospitality to new and existing amenities and activating them with regular events for tenants and members of the broader community.

 

Porter is committed to the development of empathetic leaders, diversification of talent and increased representation at every level of our business. We believe in cultivating a culture of inclusion and are dedicated to building and retaining teams through removing unnecessary barriers to employment and providing opportunities for career growth. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.

 

Compensation range: $133,000 - $152,000 Annually 

 

Location: Seattle, WA 

 

Full time employee Benefits:

• 15 days of PTO
• Medical/Dental/Vision Insurance
• 401k + Employer Match
• Wellness App with reimbursement of up to $500/year

Position Summary

Position Overview

The Senior Director of Operations, Western Region is a senior executive accountable for the full operational and financial performance of all Porter Hospitality locations across the Western Region. This role carries ultimate ownership of regional P&L, provides strategic leadership across all operations management teams, and ensures disciplined, consistent execution of Porter's standards, systems, and guest experience at scale. While location-level leaders are responsible for day-to-day execution, the Senior Director retains executive accountability for regional performance, organizational development, and business outcomes. This leader serves as the single point of accountability for the Western Region business within the broader Porter Hospitality organization.

 

Essential Functions:

To perform this job successfully, the Senior Director of Operations must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Core Accountabilities

• Executive ownership of regional P&L performance across all Western Region locations
• Ultimate accountability for the performance, output, and development of all operations management teams
• Strategic oversight of operational execution, financial discipline, and brand standards
• Leadership of regional organizational structure, talent strategy, and performance management
• Executive sponsorship of new location transitions from development through stabilized operations

Regional Financial Performance

• Own and deliver regional revenue, margin, and profitability targets in alignment with company growth objectives
• Provide executive oversight of budgeting, forecasting, and multi-year financial planning across all locations
• Proactively identify and act on performance gaps, cost inefficiencies, and strategic growth opportunities
• Enforce disciplined management of labor, cost of goods, and operating expenses across the portfolio

Operations Management Leadership & Accountability

• Recruit, develop, and lead a high-performing operations management organization across the Western Region
• Establish clear performance expectations aligned with Porter's operating model and strategic priorities
• Hold operations leaders accountable for consistent execution across all functional areas
• Serve as a primary coach and developer of the next generation of senior operators within the organization
• Engage directly to stabilize, reset, or elevate underperforming locations when necessary
• Drive alignment and consistency across food & beverage, retail, wellness, and experience programming
• Champion the implementation and ongoing refinement of operational systems as the business scales

New Location Openings & Transitions

• Serve as the executive operations partner to Concept, Build, and Design leadership on all new Western Region developments
• Lead regional readiness strategy, senior staffing, and operational stabilization for all new openings
• Assume full executive accountability for each property following handoff from development leadership
• Recruit and insta