CARES Case Manager

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Austin Community College is a public two-year institution that serves a multicultural population
of approximately 41,000 credit students each Fall and Spring semester. We embrace our
identity as a community college, as reflected in our mission statement. We promote student
success and community development by providing affordable access, through traditional and
distance learning modes, to higher education and workforce training, including appropriate
applied baccalaureate degrees, in our service area.

As a community college committed to our mission, we seek to recruit and retain a workforce
that:

• Values intellectual curiosity and innovative teaching
• Is attracted by the college's mission to promote equitable access to educational
• opportunities
• Cares about student success and collaborates on strategies to facilitate success for populations including; first generation college students, low-income students, and students from underserved communities.
• Focused on student academic achievement and postgraduate outcomes
• Welcomes difference and models respectful interaction with others
• Engages with the community both within and outside of ACC

ACC Faculty Commitment

ACC faculty are committed to exemplary teaching that supports student success and is guided
by ACC Faculty Values. Intentionally using innovative, evidence-based teaching practices,
faculty creatively foster critical thinking, student engagement, learning, persistence,
achievement, and sense of purpose. While cultivating a culture of belonging and inclusiveness
for all students, faculty pursue excellence and continuous improvement in course design,
teaching strategies, assessment and feedback, and student learning.

To meet the highest level of exemplary practice, faculty seek out new strategies to intentionally
nurture and respect learners’ strengths, interests, needs, and cultures. Faculty commit to
continuous mastery of their disciplines and teaching pedagogy as well as engagement in
ongoing reflective practices in support of lifelong learning.

Job Posting Title:

CARES Case Manager

Job Description Summary:

The Case Manager assists the Executive Dean and Student Affairs Deans with overall case management by triage referrals, coordinating interventions, and tracking students' completion of recommendations. The individual works closely with other campus resource providers, clinicians, student affairs units, and community support systems in coordinating a timely resolution.

Job Description:

Description of Duties and Tasks

Essential duties and responsibilities include the following. Other duties may be assigned.

• Support an ongoing caseload of students who benefit from a systems approach to student success, wellness, and retention.
• Manage all data, functions, and information in the Maxient database related to students of concern and maintain adherence to guidelines for disclosure and access.
• Triage referrals, schedule and coordinate interventions, assist in care plan development. Follow up with students to ensure compliance with recommendations.
• Assist with district-wide training on identifying and responding to students of concern, creating a community of care, and goals of the team for individuals and the college.
• Identify the network of on and off-campus services to assist students.
• Provide timely communication with the CARES members and other college administrators regarding students of concern and update case progression in the electronic database.
• Serve as a liaison and coordinate institutional referral processes between the CARES and district stakeholders, including follow-up with referral sources.
• Design and implement outreach efforts targeting students, faculty, and staff, including presentation and marketing materials.
• Conduct needs assessments and design and implement evaluation processes.
• Work closely with ACC Clinical Counseling, and Compliance services.
• Provide support and consultation to faculty and staff involved when students of concern are referred.

Additional Job-Specific Duties

• Some evening and weekend work is required.

Knowledge

• Understanding of mental health terminology, including diagnostic criteria.
• Experience conducting presentations to both larg