Product Delivery Manager, Adobe and Customer Journey Analytics

Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation. As a Product Delivery Manager in Adobe Analytics (AA) and Adobe Customer Journey Analytics (ACJA), you work to enhance and optimize the way products are delivered to customers. As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way. 
 Job responsibilities

• Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
• Leads the completion of change management activities across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements
• Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners 
• Deliver live and virtual training sessions, workshops, and skill labs to build analytics capabilities for analysts and product owners
• Advise Data & Analytics, Product, and Marketing teams on actionable measurement strategies; design and implement cross-journey analytics solutions that drive business outcomes
• Manage AA-to-CJA migrations, including mapping, validation, and user support. Demonstrate proficiency with Adobe Analytics, Adobe Customer Journey Analytics, Snowflake, AWS Athena, and related data platforms and tools
• Understand and support Chase CCB tagging frameworks and their integration with AA and ACJA. Evaluate, troubleshoot, and resolve tracking and data issues; collaborate with data engineering and collection teams to ensure data accuracy and consistency across environments
• Serve as the voice of stakeholders, resolve data issues, collaborate cross-functionally, and maintain analytics Solution Design Requirements (SDR) to track enhancements and updates across tools and platforms
• Create and deliver classes and learning programs to enable the business to leverage data tools and platforms for business optimization. Promote ongoing learning through continuing education and office hours
• Mentor new and experienced analysts on analytics best practices, data storytelling, and presentation skills for strategic engagements
• Demonstrate strong interpersonal and communication skills to work effectively across teams, present complex analytics concepts clearly, and foster a culture of data-driven decision making

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product delivery or a relevant domain area
• Demonstrated ability to execute operational management and change readiness activities
• Strong understanding of delivery and a proven track record of implementing continuous improvement processes
• Experience in product or platform-wide release management, in addition to deployment processes and strategies 
• Deep expertise in Adobe Analytics (AA) and Adobe Customer Journey Analytics (ACJA)
• Strong understanding of data visualization tools (AA Analysis Workspace, ACJA, Tableau); Experience with SQL and database solutions (e.g., AWS Athena S3, Snowflake)
• Ability to conduct audits, troubleshoot tracking issues, and ensure data quality
• Strong interpersonal and stakeholder management skills; collaborative across business and technical teams
• Skilled in other Microsoft tools, including Excel, Word, Teams, and OneNote, including in graphics and presentation tools (e.g., PowerPoint, Figma)
• Exceptional facilitation, storytelling, and presentation skills; comfortable training groups of all sizes
• Proven ability to simplify complex concepts into compelling learning experiences; Experience building enablement programs, certifications, and playbooks

Preferred qualifications, capabilities, and skills

• Proficient knowledge of the product development life cycle, design, and data analytics
• Experience working in a in a solution consulting, technical training, or enablement role, preferably with experience in financial services data and regulatory environments
• Experience managing large-scale platform migrations and user enablement initiatives
• Bachelor’s Degree in Computer Science, Data Science, or equivalent experience. AA and ACJA certification(s) or equivalent experience

 

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