Student Services Specialist II

Pay Rate:

24.45 USD

Position Summary:

Student Services Specialist II

Job Description:

MINIMUM QUALIFICATIONS

5 years of enrollment management experience such as admission, financial aid, registrar, or student billing

OR

A combination of education and work experience in enrollment management. If using this option, applicant is REQUIRED to submit unofficial transcripts with their application.

PREFERRED QUALIFICATIONS

• Enrollment management experience in higher education
• Work experience in higher education
• Knowledge of Workday, Slate and National Clearinghouse
• Notary experience

REQUIRED COMPETENCIES

• Analytical Skills
• Decision Making
• Communication skills
• Customer Service
• Job Knowledge
• Problem Solving
• Organizational Skills
• Teamwork

CONDITIONS OF EMPLOYMENT

• A final job offer is contingent upon the satisfactory completion of a criminal background check. All background checks will be conducted in accordance with Fort Lewis College policy.
• This position may be allowed a flexible work arrangement to allow for remote work, but applicant must reside within 50 miles of Fort Lewis College in order to complete on campus work such as commencement events.

Job Duties

Academic Records Transfer Evaluation 25%

• Completes transfer credit evaluations for new degree-seeking students transferring from other institutions to Fort Lewis College (FLC) and for current students who have taken courses elsewhere after matriculation. 
• Works with current students who intend to study abroad, or who are currently studying abroad and determines equivalency of credits from international institutions.
• Analyzes academic records (transcripts) and makes the decision to award credit based on institutional and state policies/procedures.
• Maintains knowledge of the institution’s policies with regard to transfer credits.
• Maintains knowledge of state policies regarding transfer credits, GT pathways, and transfer articulation agreements.
• Navigates the Transfer Evaluation System (TES) to determine course equivalencies.
• Awards transfer credit in Workday and uses the transfer evaluation workflow in Perceptive Content.
• Uses professional judgment in determining course equivalencies.
• Communicates with Fort Lewis College department chairs regarding transfer credits and major-specific degree requirements they might fulfill.
• Evaluates and awards credit for prior learning scores (AP, DANTES, IB, CLEP).
• Maintains active accounts for the Transfer Evaluation System and Transferology Lab.

Support Service & Records Management 25%

• Provides customer service to a wide variety of clients such as prospective and current students, their parents, staff from other offices, the public, and recruiters. Answers specific questions regarding status of applications and deadlines; provides general information about Fort Lewis College. Helps students navigate college policies and procedures.
• Assists Skyhawk Station staff with Registrar’s Office related issues as they arise. Answers questions from students, faculty, staff, and advisors about placement tests and credit by exam. Enters placement scores via Banner. Provides services in person, via video conferencing, and/or by phone when needs or issues arise that go beyond the purview of the Skyhawk Station, such as those requiring in-depth knowledge of technical processes, Registrar systems, or records management.
• Receives, interprets, analyzes, and processes forms/requests submitted to Registrar’s Office by students, faculty, staff, potential employers and others. Processes transcript requests, student schedule change requests, enrollment verifications, release of information requests, grade change requests, incomplete grades, course additions, course withdrawals, Selective Service forms, degree verifications, change of major, minor, certificates, concentrations, catalog year, advisor requests, application for graduation, diploma replacement requests, and other forms. Resolves issues that arise while processing forms/requests by using sound judgement to effectively and knowledgeably communicate with students, faculty, and staff verbally and in writing.
• Responsible for all aspects of records management including utilizing best practices, applying institutional, state and federal regulations, and meeting reporting requirements. Addresses information requests made via email or through phone calls which will require problem solving, application of federal laws, knowledge of Fort Lewis College’s policy/procedures, communication with affected parties, and/or referra