Team Lead - Veterinary Software, Customer Onboarding

IDEXX is seeking a motivated and experienced People Leader to join our growing team as a Team Lead for our ezyVet Customer Onboarding team ! In this role, you will be responsible for leading a team of specialists who implement our veterinary software solution for animal hospitals and clinics. You will provide guidance, instruction, and constructive criticism; this people leader will create a well-functioning team and encourage employees to perform their best, increasing productivity and positive outcomes for the company. 

This role is onsite at our Frisco, TX office. We are hybrid, 3 days in office, 2 from home.  

Our ideal candidate has prior leadership experience with both small and large teams. We value remote and in-person work, so being capable of leading in either environment is a bonus; strong applicants will have practical communication skills, an empathic leadership style, and a goal-achieving mindset. Our Team Leaders will manage a team of 8-10 Implementation Specialists and Software Trainers who onboard our new customers to our ezyVet Practise Management Software.   

We are ideally looking for someone with experience working in a veterinary clinic.

ezyVet is a cloud based Veterinary Practice Management Software. We provide easy to use Software that helps veterinary practices save time, increase revenue, communicate better with clients and reduce workload stress. We are a premium software product and a part IDEXX’s Veterinary offerings. Pets and tech, it’s a winning combo!   

Within IDEXX we are a part of the IDEXX Veterinary Software portfolio. With a focus on software solutions, we are dedicated to enhancing the health and well-being of pets, people, and livestock around the world. Through the power of the cloud, our solutions simplify the flow of information across any practice and link vets to what they need when they need it. Patient data. Client communications. Business insights. All at their fingertips. 

You can learn more about IDEXX Veterinary Software here: https://careers.idexx.com/us/en/veterinary-software

Our journey is solving veterinary practices’ most pressing needs by focusing on innovation to drive meaningful improvements in animal health. 

A bit more about the role, you will: 

• Supervise day-to-day activities in a business unit/group/area/function/program. 

• Supervise staff, assigns work, monitors activities and evaluates performance. Administers employment actions, provides coaching and guidance to staff and promotes staff training and development. 

• Provide input to department policies and procedures. 

• Lead work activities of the business unit/group/area/function/program; plans and organizes work, provides for adequate staffing and resources, and maintains work on schedule so that ongoing internal and/or external customer satisfaction is maintained. 

• Build customer relationships and manages escalated/critical issues. 

• Communicates with other related departments to coordinate work and resolve issues as needed. 

• Provide internal/external customer feedback and leads/participates in teams/projects related to business unit/group/area/function/program. 

• Leads/contributes to process/other improvements based on evaluation of existing procedures and business needs. 

• Utilize data, m