Community Assistant - The Langston (Student Living)

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates more than $290 billion of real estate in 247 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 857,400 units/beds globally, and has a robust institutional investment management platform comprised of more than $76 billion of assets under management, including over $34 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

Community Assistant positions are held by both graduate and undergraduate students. Community Assistants are members of the Department of Residence Life and Housing who are to be compensated hourly for working at one of the Central Office receptionist desks or the Residential Education Office reception desk. The Community Assistants for the Central Office provide administrative support to all professional staff members for the department and report to the Community Manager or their designee. The following responsibilities comprise the significant duties assigned to Community Assistants. Other duties may be assigned.

Community Assistants are not required to live in a Residence Life and Housing property, but it is preferred. Community Assistants living in one of our four properties are eligible for a 20% housing discount.

JOB DESCRIPTION

General Responsibilities

• Assist in maintaining the reception area during office hours
• Keep an accurate account of all hours worked by clocking in and out of dayforce on time.
• Management of office functions including typing, proofreading, developing flyers and program materials, creating and working with databases, answering the phone, processing mailings, and appointment scheduling.
• Complete an accurate inventory of all items at the desk(s) at the start of every shift according to prescribed guidelines.
• Keep confidential all information discussed in meetings, memos, or overheard from any of the staff offices unless directed to share the information by supervisor, or their designee.
• Maintain a clean and orderly desk and reception area by adhering to supervisor guidelines for maintaining logs, passes, cards, paperwork, project documents, etc.
• Assist with tours, walks, lockouts, and overall community support.
• Responds quickly and courteously to resident concerns and questions and takes prompt action to solve problems and/or document and convey resident or other requests to the appropriate individual(s). 
• Assists with move in and move out process for residents. 
• Serve in an after-hours on-call rotation for resident lock outs. Must be available during their scheduled on-call shifts to respond to the property within 20 minutes.

Customer Service Responsibilities

• Assist Cleveland State University and the Department of Residence Life and Housing in answering questions from students, families, staff, and visitors, and them to the appropriate means of obtaining the requested information whether in person, via phone, or via email.
• Answer the service desk telephone and transfer calls according to guidelines and procedures outlined by the supervisor and the Central Office Assistant Manual.
• Greet everyone who enters the office with a smile, positive attitude, acknowledgement, attentiveness, good posture, professionalism, and respect.

Administrative Responsibilities

• Data entry and cross-referencing spreadsheets and information
• Assist with move-in packets, material preparation assembly and proper distribution
• Attend and assist with check-ins and check-outs
• Complete and submit Maintenance Requests as needed
• Attend all scheduled meeting and training sessions as directed by supervisor
• Assist in the implementation of departmental surveys, research studies, etc.
• Adhere to University Student Code of Conduct, all residential handbook policies and procedures, and Office Assistant expectat