Enterprise IT Support Officer - Dedicated IT Support Officer

General information

Requisition # R62128 Locations USA-VA-Mclean Posting Date 07/29/2025 Security Clearance Required TS/SCI w/ Poly Remote Type Onsite Time Type Full time

Description & Requirements

Unlock the secrets of intelligence with MANTECH! Join a dynamic team at the forefront of national security, providing advanced solutions to government intelligence agencies. Since 1968, we’ve been solving the toughest challenges with groundbreaking tech. Explore thrilling projects in Digital Transformation, Cybersecurity, IT, Data Analytics and Software Development. Elevate your career and make a difference. Your adventure begins now—unleash your potential with MANTECH!

MANTECH seeks a motivated, career-oriented, and customer-focused Enterprise IT  Officer – Dedicated IT Support Officer to join our team in McLean, VA. In this role, you will provide Tier 0–2 support for enterprise IT services in a mission-critical classified environment. You will work both independently and with cross-functional teams to ensure system reliability, user satisfaction, and service-level compliance.
 

Responsibilities include, but are not limited to:

• Provide Tier 0–2 IT support for desktops, laptops, printers, phones, and software issues.
• Troubleshoot and resolve technical problems independently, escalating to Tier 3 only when necessary.
• Support users both remotely and on-site with software tools and custom applications.
• Install, configure, and maintain workstations, printers, phones, and other endpoint equipment.
• Collaborate with network, systems, and application teams to restore service and resolve complex technical issues.
• Use ITIL-based workflows to manage incident intake, triage, resolution, and documentation.
• Ensure compliance with SLAs and contribute to continuous improvement initiatives.
• Travel locally between customer buildings or temporarily reassign as needed to support project needs.
   

Work schedule includes flexible hours with required coverage between 9:00 AM – 3:00 PM, with overall team coverage until 6:00 PM.
 

Minimum Qualifications:

• 11 years of IT support experience; a Bachelor’s degree can be substituted for 4 years’ experience; OR a Master’s degree can be substituted for 6 years of experience; AND/OR  any of the relevant certifications can be used as 6 months of experience: 
  • ITIL Foundation (IT Service Management)
  • CompTIA A+
  • CompTIA Network+
  • HDI Support Center Analyst (HDI-SCA)
  • Microsoft Certified:  Modern Desktop Administrator Associate
  •  CompTIA Security+
  • Cisco Certified Network Associate (CCNA)
  • Certified Information Systems Security Professional (CISSP)
  • CUSTOMER specific Component Mission Administrator (CMA) or Directorate Mission Administrator (DMA)
• Current Component Mission Administrator (CMA) or Directorate Mission Administrator (DMA) certification.
• Proven experience resolving issues involving hardware, software, networks, system access, and telecommunications.
• Proficiency with Windows 10, Microsoft