Customer Success Engineer - Austin, TX

<h3><strong>Customer Success Engineer - Austin, TX&nbsp;</strong></h3> <h3><strong>About VulnCheck</strong></h3> <p>VulnCheck is transforming vulnerability intelligence by helping security teams act faster and with more confidence. Our platform delivers early, high-quality exploit intelligence, deep asset correlation, and contextual insights to help organizations stay ahead of emerging threats.</p> <h2><strong>About the Role</strong></h2> <p>As a Customer Success Engineer (CSE) at VulnCheck, you will serve as a trusted technical advisor to our existing customers, helping them successfully adopt, integrate, and operationalize VulnCheck intelligence across their security programs. Customer Success Engineers at VulnCheck are product experts, implementation specialists, and long-term customer advocates.&nbsp;</p> <p>This role is focused on driving customer outcomes, ensuring deployments are successful, integrations are effective, and customers realize ongoing value from VulnCheck’s solutions. By deeply understanding customer environments and objectives, you will help turn VulnCheck from a data source into a core operational capability within their security stack.</p> <p>You will work closely with Enterprise, MSSP, and Cyber Vendor customers across the US central geography, partnering with Security Operations, Vulnerability Management, Threat Intelligence, and Engineering teams to embed VulnCheck into day-to-day workflows. You will play a critical role in ensuring customers not only deploy VulnCheck successfully but also continuously evolve how they use our intelligence to improve detection, prioritization, and response. <strong><em>This is a 100% remote role based in the Greater Austin, TX region, as the position will require onsite customer visits as needed.</em></strong></p> <h2><strong>What You'll Do</strong></h2> <ul> <li>Own the technical post-sales relationship for a portfolio of VulnCheck customers, serving as their primary point of contact for implementation and ongoing technical guidance.</li> <li>Lead customer onboarding, deployment, and adoption of VulnCheck solutions, ensuring successful integration into existing security tools, platforms, and workflows.</li> <li>Provide hands-on technical consulting to help customers operationalize VulnCheck data within SIEMs, TIPs, SOAR platforms, data lakes, and internal tooling.</li> <li>Design, build, and troubleshoot custom workflows, scripts, and integrations, leveraging VulnCheck APIs, SDKs, and datasets.</li> <li>Diagnose and resolve technical issues related to APIs, data fidelity, performance, and integration architecture.</li> <li>Deliver technical enablement through training sessions, architecture reviews, best-practice guidance, and ongoing opti