Chief of Staff, Customer Success

Job Description

Construction affects the lives of nearly everyone in the world. It’s a $10T global industry, employing 7% of the world’s population. However, it’s also one of the world’s least digitized industries. Construction is in need of transformation, and Procore is right at the forefront. In order to connect everyone in construction on a global platform, Procore is in search of exceptional talent to help accomplish this mission.

We’re looking for a Chief of Staff, Customer Success to directly support our Senior Vice President (“SVP”), Customer Success in scaling and growing the 800+ Customer Success organization across the Customer Success Management, Professional Services, and Solutions on Demand departments. In this role, you’ll focus on driving the rhythm of the business, strategic initiatives, and supporting the SVP in running the Customer Success organization. This senior position is highly visible in the organization, involves frequent interactions with the cross-company leadership teams, and has a seat on the Customer Success Leadership Team. 

This position reports to the SVP Customer Success and will be based in one of our multiple office locations or remote. We’re looking for someone to join us immediately.

What you’ll do:

• A trusted business partner and ability to provide strategic counsel to the SVP Customer Success and act on his behalf where relevant.

• Partner with the SVP Customer Success in executing business strategy by providing necessary data and insights translated for an executive audience to accelerate quality decision making. 

• Become an expert on combining the global strategy of the Customer Success organization with the ability to drive key decisions and outcomes on behalf of the SVP Customer Success and expand the bandwidth of the SVP Customer Success.

• Heavily involved in long term strategy/decisions for the Customer Success organization.  

• Strategic lead on high profile projects as needed as Voice of the SVP (ex: acquisitions, planning cycle)

• Acts as the communication arm for their boss with other executives and leaders in the organization, clients, or major stakeholders.

• Run cross-functional working team meetings efficiently and effectively, with the ability to connect the dots and influence key decisions.

• Organizes and prioritizes critical issues and required information for the executive to facilitate efficient decision-making. 

• Supports department-wide goals process and develops major goals to support broad functional objectives 

What we’re looking for: 

• Bachelor’s degree

• 8+ years of work experience, ideally in management consulting and/or corporate strategy at a leading technology company 

• Experience in enterprise software / SaaS highly desirable

• Advanced data modeling, analysis, visualization and business case development

• Advanced process optimization skill and experience spanning current state examination, future-state development and change management stages

• Advanced program management skill and experience spanning design, development, execution and performance measurement stages across multiple initiatives

• Advanced skill and experience developing and delivering data-driven presentations to senior executive audiences

• Persuasive communication skills (written and verbal), including the ability to tailor communications to a broad range of internal and external audiences

• Natural ability to develop trusting relationships with cross-functional stakeholders

• Deep drive for fast-paced, continuous problem solving through ambiguity

• Strong motivation to help others be successful

Additional Information

Base Pay Range $169,920-$233,640 plus commission for an estimated on-target earnings of $212,400-$292,050. This role is also eligible for Equity Compensation. Procore is committed to offering competitive, fair, and commensurate compensation, and has provided an estimated pay range for this role. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location.

Perks & Benefits

At Procore, we invest in our employees and provide a full range of benefits and perks to help you grow and thrive. From generous paid time off and healthcare coverage to career enrichment and development programs, learn more details about what we offer and how we empower you to be your best.

About Us

Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps c