Director, Digital Transformation Consulting

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

The Director of Digital Transformation is a leader on the Professional Services team with overall responsibility for the Digital Transformation Consultants (DTC) that are deployed across our most strategic customers. This is a strategic delivery leadership position with the skills and experience to oversee some of our largest, most strategic customer engagements as well as manage a high performing team of DTCs to ensure successful project delivery and customer outcomes. This role will be closely aligned to the field and will work in concert with the Account Executives, Customer Success Account Managers, Professional Services and Engagement Managers to identify up-sell and cross-sell opportunities as well as execute key account strategies and ensure Customers achieve ROI with Docusign. Paramount to this role will be a keen focus on ensuring our Customer’s success, adoption and growth with the Docusign platform as well ensuring the DTC is optimized and hitting financial targets.

 

This position is a people manager role reporting to the Vice President, Professional Services.

 

Responsibility

• Lead and develop DTC’s business charter and drive success of the DTC team’s goals and objectives

• Inspire and develop a positive culture within the DTC team that encourages thought leadership, collaboration and execution excellence

• Coach and guide managers and individual contributors at all stages and levels for improvement opportunities with a focus on developing a well-rounded and high performing team

• Ensure DTC engagements have high customer satisfaction and support Customer’s success, adoption and growth on the Docusign platform

• Hyperfocus on managing the team’s performance and achieving DTC financial targets

• Be part of the Professional Services (PS) leadership team developing and collaborating on business, project, product offerings, and customer strategies that support Docusign’s growth

• Partner across international and cross-functional teams to ensure go to market alignment

• Support Sales and provide the vision and value proposition of Docusign and DTC in support of services sales and license growth

Job Designation

Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.

 

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

• 12+ years of experience in professional services and/or management consulting
• 7+ years of experience working at a technology company
• 5+ years of experience building and maintaining resource capacity and financial models projecting team growth and usage
• Experience working collaboratively with global and cross functional teams
• Experience with building a departmental business strategy, executing across the organization and incorporating it into the overall company strategy
• Experience managing and driving financial results through analysis and forecasting of resource capacity, staffing, and utilization management
• Experience managing escalations and talking to all levels of a customer’s organization to resolve issues within accounts
• BS/BA degree
• Management Consulting experience

Preferred

• Experience managing resources ensuring they are highly utilized and well matched to projects that fit their skills and strengths
• Experience developing, driving and orchestrating digital transformation strategic programs for organizations that increase efficiency and business output
• Demonstrated ability to successfully resolve situations that are broadly defined, complex, diverse, occasionally, unprecedented
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