Customer Service Agent (m/w/d)

<h1><span><b>Shape &amp; Create - And make it happen!</b></span></h1><p></p><p></p><h2></h2><h2><span>The Villeroy &amp; Boch Group with its Ideal Standard brand is one of the world's leading manufacturers in the ceramics and lifestyle sector. With our innovative and stylish products from the Dining &amp; Lifestyle and Bath &amp; Wellness segments, we have been creating moments and rooms to feel good in since 1748. Our success is based on the passion, design expertise and innovative strength of our more than 13,000 employees in 42 countries. </span></h2><h2><span>Want to become part of us? #shapeandcreate</span></h2><p></p><p></p><p><b>Your tasks:</b></p><ul><li>Respond to customer inquiries via email, live chat, and phone in a timely and professional manner</li><li>Provide product recommendations based on customer needs and preferences</li><li>Resolve order issues including returns, refunds, tracking questions, and product concerns</li><li>Document interactions and maintain accurate records in our CRM system</li><li>Contribute to improving processes that enhance customer satisfaction</li></ul><p></p><p><b>Your profile:</b></p><ul><li>Previous customer service experience</li><li>Excellent written and verbal communication skills</li><li>Empathetic, patient, and customer-centered mindset</li><li>Strong problem-solving abilities</li><li>Comfortable with digital tools (SAP, CRM platforms)</li></ul><p></p><h1><span><b>Think outside the box with us! #shapeandcreate</b></span></h1>