Customer Happiness Agent - Denmark

bloomon is turning the flower industry on its head – for the better. How? By disrupting the traditional supply chain, where most florists operate offline and have done for decades. bloomon creates seasonal collections using unusual stems to deliver unique flower arrangements on repeat or as a unique gift. We always use field-fresh high-quality flowers straight from the grower and deliver them to our customers through a high-tech and highly creative platform. <br/>We launched in Amsterdam in 2014 and went from start-up to scale-up at hypersonic speed. In 2021 we joined forces with Bloom &amp; Wild, the UK's fastest growing ecommerce company (according to the Financial Times).  Driven by our vision of creating the destination for making life a little more thoughtful and beautiful, we're now part of Europe's leading online flower company.<br/>Our group is backed by top tier investors including General Catalyst (backers of Airbnb and Deliveroo), who led our £75 million Series D funding round in January 2021, alongside Index Ventures (investors in Wise and Glossier). We are home to a family of 3 strong brands, Bloom &amp; Wild, bloomon and Bergamotte. Together, we are active in 8 countries. <br/>We really care about creating a diverse and inclusive team and we welcome people from all backgrounds, with different perspectives, ideas and experiences to work with us. In our team, everyone has the freedom to give their opinion, grow in their career and be part of a genuinely caring and inclusive team.<br/>Customer Service at bloomonPutting yourself in the customer's shoes is something they do everywhere - or so they say. But at bloomon, we have elevated 'customer service' to an art. We want to exceed all expectations. It is part of our mission to make people happy. We may be an online platform, but we love the human connection. You can call us seven days a week - about anything and everything and we come up with creative solutions. Because we are the point of contact for all customers, we are the link between our target group and the organisation. This makes us an important source of information for the other departments. We know what concerns customers and what makes them happy. That requires more than a nice bunch of flowers on the doorstep; it requires super service. And that's exactly what we work on every day. We take care of our customers with the same care that we water our flowers and put together beautiful bouquets.Do you like human contact? Do you take problems seriously and always look for the best solution?Do you have a bright personality and do you enjoy making people happy? Are you crazy about flowers but also enthusiastic about logistics? Are you proactive and ready to work in a dynamic environment? Then join our customer service team &amp; become one of our helpful Happiness Agents! <br/>What will you do?In this role, you will be responsible mainly for our Danish and British customers via email, whatsapp and phone. From time to time we will also ask you to jump into our Dutch and German email queues (you can answer in English, we are working with a great translation tool) You will also be responsible for coordinating Danish deliveries in Copenhagen and you will be in contact with logistics partners to provide our customers with up-to-date information. It is essential that you can think in a solution-oriented way and are able to act independently. For this position, it is also a must that you are empathetic and can put yourself in our customers' shoes. You will carry out varied work and be given a lot of responsibility straight away.<br/> <h3>This is how your day could look like: </h3> <ul> <li>Grab a nice cup of coffee (and some fruit) from the kitchen before logging into the system and reading the first Slack messages. </li><li>Ready for work. You've been put in charge of the phone channel this morning, making sure our customers get a quick resolution and hang up feeling relieved. </li><li>Mini-break. Take a quick trip onto the roof terrace to catch some fresh air and perhaps soak up some sunshine. On the way back to your desk, you walk past this week's bouquet collection</li><li>Back to work. It's quiet on the phone channel today so you jump to Instagram to answer some extra questions about our flowers and spread some love. </li><li>Lunchtime. Mmmh, that smells good! Enjoy some tasty sandwiches, salad or soup along with your colleagues.</li><li>Now it's time to open the inbox and deal with some emails. Your flexibility comes in handy here as you'll be managing the phone and mail channel at the same time this afternoon.</li><li>Time for a coffee in between. </li><li>The team lead has scheduled an evaluation moment with you. You go through the numbers and quality of your work together. In it, phone calls and emails are discussed and you receive valuable feedback to improve yourself.</li><li>The shift is done. You welcome your colleagues who have just come in for their evening shift and go home. </li><