Lead Director, Product Management, Product OPS

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
 
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

CVS Health is embarking on a bold digital agenda to transform health care and empower millions of customers on their path to better health. We are creating innovative, enterprise digital solutions that will make health care more accessible, integrated, and reliable for more people. We are looking for passionate, driven people who want to join a high energy and growing team to make a difference in the lives of customers and want to be on the ground floor of digital innovation.  

The Lead Director, Product Management focused on Product Operations, will play a critical role in enabling product orientation within our Pharmacy Services Technology organization by developing product discovery best practices and frameworks. The leader will be data-driven, analyze trends, and support feedback loops to drive strategic outcomes for end users and business partners. This individual is responsible for coordinating across cross-functional stakeholders, product strategy team members, and digital product team members to ensure roadmaps and priorities are informed by data driven analytics and user feedback, encourage innovation and align to overarching Digital and business priorities. Additionally, they will work with product strategy teams to ensure visibility of product health and progress is tracked and communicated outwards. 

They will be responsible for supporting and informing roadmaps across product management and development teams, overseeing competitor analyses performed by the team to inform future solution decisions, helping product teams implement robust feedback loops and collaborating on key program and progress updates to product leadership and other stakeholders. They will also assist with solution-level performance management through supporting the development of solution and product-level OKRs, collaborating with analytics, and deriving portfolio-level insights to highlight impact. 

This individual will collaborate closely with Product Management, Business stakeholders and other Product Strategy teams.  

Required Qualifications

• 10+ years required experience as Product Manager, Product Owner, Project Manager, Consulting, IT, or related field. Previous experience in agile product development helpful 

• 10+ years required experience in software product management, with demonstrated success in building large-scale consumer facing products​

• 5+ years required experience supporting product operations, customer experience and driving innovation

Preferred Qualifications

• Prior experience supporting product and agile transformation

• Prior experience in healthcare or insurance industry

• Prior working experience with a software development team in an agile environment 

• Ability to drive cross functional teams to alignment in the midst of ambiguity 

• Strong negotiation, organizational, management, analytical and people skills 

• Data-driven decision making and quantitative analysis skills