Senior Business Analyst- Quote Management (Commercial/ Sales Processes)

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

As the North America Functional Lead for Quote Management, you will independently manage end-to-end business analysis workstreams for the region, tackling complex commercial problems with emerging ambiguity. You will drive and deliver Q2C initiatives and Diagnostics commercial launches, demonstrating a strong understanding of the business domain, related technologies, and their interdependencies to translate requirements into strategic implementation plans.

You will act as a trusted advisor to Diagnostics commercial affiliate teams, shaping stakeholder perspectives, handling regional requests, and leading the design and validation of effective solutions. You will serve as the local delivery lead for Quote Management systems and initiatives.

The Opportunity:

The Quote Management team is part of DIA Commercial Operations, a strategic global function within Roche Digital Technology (RDT), and is at the heart of our Diagnostics digital landscape. We are responsible for developing, globally rolling out, and continuously evolving technology solutions that enhance the experience of healthcare providers and patients. Serving as a link between global business units - such as Roche Diagnostics Solutions (RDS), Roche Information Solutions (RIS), and Commercial Enablement - and their operational goals, we design the digital architecture that enables Roche to scale its impact across APAC, EMEA/LATAM, and NAM. 

Job Responsibilities

• Acts as the primary Quote Management IT representative and trusted consultant for commercial leadership.

• Gathers complex commercial requirements across quoting, contracting, and adjacent processes, translating them into clear, actionable user stories.

• Performs functional architecting, proposing solutions within the boundaries of existing systems.

• Executes hands-on configuration and adaptation, and drives regional rollouts for business priorities.

• Owns scope definition and change control, managing significant scope changes to ensure strategic alignment and minimal delivery disruption.

• Leads QM regional IT initiatives, partnering with global teams for technical delivery.

• Defines acceptance criteria, designs test scenarios, and coordinates User Acceptance Testing (UAT).

• Provides hands-on support for data and configuration adjustments, and guides business stakeholders on master data.

• Acts as the direct technical liaison, bridging affiliate business needs and our global/offshore managed services.

• Proactively identifies business needs and proposes high-impact technical solutions.

• Aligns regional Q2C processes with system-supported global standards, constructively challenging local deviations while advocating for legitimate regional needs.

• Partners closely with IT leads and business leads on strategic prioritization and orienting demand towards delivering the highest value.

• Supports change management by providing training content, user documentation, and ongoing technical guidance to enable smooth business adoption.

Who You Are

• Bachelor's or Advanced Degree in Information Technology, Business Administration, Computer Science, or a related field.

• 5+ years as a Business Analyst, Functional Consultant, or similar role in enterprise IT,  preferably in commercial operations, CPQ, or Q2C domains.

• Hands-on experience with Conga CPQ and Salesforce (SFDC) is highly beneficial. Experience with SAP SD/CRM or Apttus is a plus. 

• Familiarity with Jira for agile delivery and exposure to SAP S/4HANA.

• Deep functional and technical knowledge of the Quote-to-Contract (Q2C), Configure, Price, Quote (CPQ), and Commercial Sales domains.

• Proven track record of managing complex BA workstreams independently, driving regional rollouts, and executing localization system configurations.

• Demonstrated ability to build trusted stakeholder relationships at multiple levels