Director Customer Support

Teleste is expanding its presence in North America and looking for a hands-on, strategic leader to build and lead our regional Customer Support function. This is a unique opportunity to shape the future of customer experience for Teleste’s broadband and video solutions across the U.S. and Canada.

As Director Customer Support you’ll serve as the primary point of contact for our clients, ensuring seamless collaboration with Teleste’s global teams and partners. You’ll drive support strategy, strengthen customer relationships, and deliver high-quality service that reflects Teleste’s commitment to excellence.

Key Responsibilities

• Build and lead Teleste’s customer support operations in North America.
• Act as the main liaison between regional customers and global support teams.
• Resolve customer issues with speed, transparency, and quality.
• Collaborate with engineering, product, and production teams across time zones.
• Provide customer insights to influence product and process improvements.
• Engage directly with customers through meetings, reviews, and escalations.
• Define local support processes, metrics, and reporting structures.
• Plan for future team growth, vendor partnerships, and training needs.
  
  

Qualifications

• Bachelor’s degree in Engineering, Computer Science, Telecommunications, or related field (advanced degree a plus).
• 10+ years in technical customer support, field services, or solutions engineering.
• 5+ years in a leadership role.
• Strong expertise in broadband, HFC, DOCSIS, and/or video distribution technologies.
• Experience working with international teams and across time zones.
• Proven success in building or scaling support functions.
• Excellent communication and relationship-building skills
• Willingness to travel domestically and internationally (~20–30%).
  
  Compensation:
  Compensation is competitive and based on location and individual qualifications, including experience, education, and skill set.
  
  Location Preferred: U.S. based. Dallas, Denver, or Atlanta preferred
  
  More information: Mary Cole, us_recruitment@teleste.com
  
  

About Teleste Broadband Networks

Teleste's Broadband Networks business unit delivers products, solutions, and advanced services to broadband network operators. As the European market leader in cable access network products and a key global provider of video headends, we’re expanding rapidly in North America.

Our portfolio empowers operators to provide top-tier broadband and TV services while minimizing network ownership costs and maintaining flexibility for future tech evolution. We design and manufacture most of our products in-house, with R&D centers in Finland and Belgium and manufacturing based in Finland.

Equal Opportunity Employer

Teleste Broadband Networks is committed to a diverse and inclusive workplace. We provide equal employment opportunities to all individuals, regardless of race, color, religion, gender, national origin, age, disability, veteran status, or any other legally protected characteristic.

Please note - this posting is for prospective candidates only. Unsolicited third party resume submissions will be considered property of Teleste and will not be acknowledged or returned.