Underwriting Account Service Manager

Zurich North America is hiring an Underwriting Account Service Manager for our Middle Markets team in San Francisco, CA!

 

While this position will be based out of our San Francisco office, you will have the flexibility to work on a hybrid basis. You will partner with your manager to set a flexible work schedule that supports you, our customers, and our brokers and agents. This role may require you to be visible in the marketplace to meet with our agents and brokers and be in the office/market three days per week.

 

Zurich Middle Markets has delivered double-digit growth over the last four consecutive years, and we strive to exceed that growth in the years ahead! We’ve been committed to assembling a team of dedicated Middle Market leaders who understand this space very deeply and who grasp the unique challenges of the various industry segments and the individual customers we serve.

 

As a member of Zurich’s leadership team, you will have the opportunity to lead, motivate and develop the Underwriting Account Servicing team to develop and deliver customer-specific, value-added services for existing and new Middle Market accounts.

 

In this role, you will be responsible for:

 

• Managing all operational activities associated with high volume, mid-size to large accounts.
• Managing a team of 8-10 Underwriting Associates, end to end and as the point of contact for customers and underwriting leadership
• Ensuring teams meeting key operational performance goals.
• Regular performance evaluations.
• Managing the workflow and distribution of work amongst team members. 
• Performing customer service and account management responsibilities, as needed, which may include resolving issues related to billing, making changes to policies and answering policy coverage related questions.
• Participating in key account business relationships in person or teleconference with Underwriters
• Providing oversight and leading key check point processes for teams
• Coordinating relevant agenda, communications, and discussion points for regional meetings and trainings

 

Basic Qualifications:

 

• Bachelor’s degree and 4 or more years of experience in the Insurance, Underwriting or Market Facing area
  OR
• Zurich Certified Insurance Apprentice, including Associate’s Degree and 4 or more years’ experience in the Insurance, Underwriting or Market Facing area
  OR
• High School Diploma or Equivalent and 6 or more years of experience in the Insurance, Underwriting or Market Facing area
  AND
• Knowledge of the insurance industry and the legal and regulatory environment

 

Preferred Qualifications:

 

• Insurance certifications
• People management experience
• Experience working in a production and metrics performance environment
• Knowledge of operational budgets
• Knowledge of international insurance programs

 

At Zurich, compensation for roles is influenced by a variety of factors, including but not limited to the specific office location, role, skill set, and level of experience. In compliance with local laws, Zurich commits to providing a fair and reasonable compensation range for each role. For more information about our Total Rewards, please click here. Additional rewards may encompass short-term incentive bonuses and merit increases. We encourage candidates with salary expectations beyond the provided range to apply as they will be considered based on their experience, skills, and education. The compensation indicated represents a nationwide market range and has not been adjusted for geographic differentials pertaining to the location where the position may be filled. The proposed salary range for this position is $96,600.00 - $158,300.00, with short-term incentive bonus eligibility set at 10%. 

 

As an insurance company, Zurich is subject to 18 U.S. Code § 1033.

 

A future with Zurich. What can go right when you apply at Zurich?

 

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting r