Coordinator, Corporate Insurance

 

About Carvana

If you like disrupting the norm and are looking to join a company revolutionizing an industry then you will LOVE what Carvana has done for the car buying experience. Buying a car the old fashioned way sucks and we are working hard to make it NOT suck. I mean, have you seen our vending machine?!

We are looking for people who are excited to thrive in an environment of impactful change. Team spirit is evident at Carvana and everyday we let our passions and creativity foster innovation. We take big swings, set ambitious goals, and challenge each other to make data- and process-driven decisions in everything we do. Here are a few of our stories! We’ve been changing the game since 2013, and we’re not taking our foot off the gas now. Want more of the story? Check out our background here. 

 

About the team and position

The Corporate Insurance Claims Coordinator is responsible for the intake, review and handling of auto, liability and property claims from inception to closure. This role will be responsible for reporting covered losses and liability claims to Carvana’s Third Party Administrator (“TPA”) and other responsible insurance carriers. The Corporate Insurance Claims Coordinator must maintain regular communication with Carvana’s operational teams to ensure timeliness of incident reporting and to collect other necessary details required to investigate claims, such as employee statements, pictures, police reports, other party contact information, etc. This role will act as the single point of contact for carrier and TPA adjusters, and anyone else involved in the claim in order to proactively provide updates and information to ensure the claim progresses and is handled appropriately. The role will also partner with Safety to assist with incident investigations where necessary. Incidents and claims are reported, tracked and managed within Carvana’s Risk Management Information System (“RMIS”). The Corporate Insurance Claims Coordinator will be responsible to follow a regular schedule for claim follow up and documenting claim progress and settlements within the RMIS. In addition to the claim handling responsibilities of this role, the Corporate Insurance Claims Coordinator may be assigned special projects, as well as contribute ideas to process and system enhancements in an effort to promote the success of the Corporate Insurance Team and Carvana. 

 

The Corporate Insurance Claims Coordinator reports directly to the Corporate Insurance Sr. Specialist within the Corporate Insurance Department. This role will focus on coverages and losses involving Carvana’s owned commercial fleet vehicles, auto liability and other property and general liability claims that may arise.

 

What you’ll be doing:

• Receives reports of incidents from both internal and external sources and ensures timely claim reporting to insurance carriers and TPA. 
• Investigates and maintains both internal and carrier reported claims to ensure timely and appropriate resolution and closure.
• Verifies policy coverages and independently makes determination to self-insure vs. carrier insured claims. 
• Secures and organizes pertinent information collected during incident reporting and incident investigation and fully documents claim handling progress within RMIS. 
• Partners with Carvana’s Safety personnel to share details of incidents and to provide incident investigation support where necessary.
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• Regularly communicates with Fleet Maintenance Manager to provide timely claim updates for damaged CMV Fleet vehicles
• Responsible for other insurance program and claim administration functions, such as dissemination of Carvana’s insurance policy and auto liability insurance cards to field operational groups and training support
• Perform other duties as assigned

 

What you should know/have:

• Strong investigative and problem-solving skills.
• Proven ability to multitask while maintaining attention to detail.
• Excellent verbal and written communication skills.
• Ability to exercise prudent discretion regarding confidential and sensitive personnel information.
• Insurance Industry Experience is a plus.

 

What we’ll offer in return:

• Full-Time Salary Position with a competitive salary.
• Medical, Dental, and Vision benefits.
• 401K with company match.
• A multitude of perks including student loan payments, discounts on vehicles, benefits for your