Executive Assistant

Credit Acceptance is proud to be an award-winning company recognized both locally and nationally across multiple workplace categories. Our world-class culture is shaped by dedicated team members who are driven to succeed as professionals individually and together as a team. Backed by a strong product, exceptional people, and a stable financial foundation, we’ve grown into a leading provider of used and new car financing across the country.

Our Support teams work with multiple departments in a dynamic environment that promotes flexibility and autonomy, while offering the opportunity to collaborate with a diverse group of professionals. We work to comply with our company standards, exceed customer expectations, and drive our Great Place to Work culture. We deliver high-quality services aligned to business needs, driving innovative improvements that support our company strategy and modern operating principles.

The Executive Assistant (EA) provides high-impact, strategic, and confidential support to C-level executives, enabling the executives to operate at maximum effectiveness. This role serves as a trusted partner, managing complex priorities, anticipating needs, exercising sound judgment, and representing the executive’s office in interactions with internal and external stakeholders. The EA operates with significant autonomy, discretion, and decision-making authority on matters of the executive team.

 

Outcomes and Activities:

Executive Support & Strategic Partnership

• Partner with and provide administrative support to the Executive Leadership Team (ELT), including SVP/VP leaders, to meet business needs.
• Act as a liaison between the C-level executive, senior leadership, Board members, and internal/external partners.
• Proactively manage the executive’s priorities, ensuring time, information, and resources are aligned with organizational goals.
• Prepare executive briefing materials, decision memos, presentations, and follow-up actions for meetings and strategic engagements.
• Anticipate needs and issues, identify risks, and provide recommendations to support executive decision‑making.

Calendar, Communication, & Workflow Management

• Independently manage a complex, high-volume calendar, balancing competing priorities with business acumen and diplomacy.
• Draft, edit, and refine executive correspondence, communications, and talking points.
• Gatekeep and triage internal/external communications, escalating or resolving matters based on urgency, importance, and strategic alignment.
• Ensure seamless coordination of executive workflows, operating rhythms, and organizational commitments.

Confidential Information & Issue Resolution

• Handle highly sensitive organizational, personnel, and financial information with absolute discretion.
• Investigate issues, gather data, and provide executive-level recommendations or resolutions.
• Represent the executive in addressing inquiries, disputes, or confidential matters with professionalism and authority.

Meeting, Event, & Logistics Ownership

• Plan, organize, and execute executive-level meetings, Board sessions, strategic reviews, and leadership off-sites.
• Own agenda development, briefing documents, presentations, and action‑item tracking.
• Coordinate complex domestic and international travel, ensuring all logistics align with executive preferences and business needs.

Project & Initiative Management

• Lead and support cross-functional projects on behalf of the C-level executive, acting as project manager or liaison as needed.
• Track progress on organizational initiatives, ensuring alignment with milestones, KPIs, and executive priorities.
• Monitor deliverables from leadership partners and ensure follow-through on commitments.

Operational & Administrative Leadership

• Continuously improve processes, workflows, and tools within the executive office.
• Identify and resolve inefficiencies; implement best practices for documentation, communication, and coordination.
• Provide mentorship or guidance to other administrative professionals across the organization, as appropriate.

Decision-Making Authority

• Independently prioritizes executive workflow and allocates time/resources aligned with business priorities.
• Makes decisions regarding scheduling, communication routing, information flow, and issue escalation.
• Acts as a delegate on selected tasks requiring judgment, including internal inquiries, confidentiality-sensitive issues, and operational decisions within defined limits.
• Provides recommendations and analysis that influence executive decisions, organizational planning, or strategic focus.

Knowledge and Skills