Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Client Solution Associate within PNC Private Bank, you will be based in Birmingham.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

 

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Provides sales, service and execution support for new and ongoing client relationships.
• Analyzes, assesses, and documents client requirements. Manages the administration of multiple complex client implementations simultaneously and related client interactions.
• Consults with clients and service partners to gather and utilize data to establish or update client specific information for products/services.
• May serve as a customer solutions and peer resource. Acts as a point of contact for clients, client teams or service partners.
• Facilitates/coordinates internal and external stakeholder meetings.
• Participates in special projects and initiatives. Creates and maintains project documentation, and creates/delivers reporting on project progress.
• Escalates client implementation and servicing issues as necessary and helps resolve challenges regarding implementation, servicing and production support issues raised by staff or client.
• Helps identify and drive development of necessary solutions. Ensures positive ongoing client experiences.
• Gathers required documentation and prepares, reviews, and verifies documents and relevant information for accuracy.
• Performs complex processing and ensures compliance with standard regulations and processes.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Competencies

Accuracy and Attention to Detail, Customer Support Policies, Standards and Procedures, Decision Making and Critical Thinking, Effective Communications, Flexibility and Adaptability, Managing Multiple Priorities, Problem Management Process, Products and Services, Sales Support and Administration

Work Experience

Roles at this level typically require a university / college degree with < 1 year of professional experience and/or successful completion of a formal development program. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and lon