Customer Success Manager

<p>Would you like to create success with <strong>Fortune 500</strong> companies with a <strong>world-class Data-as-a-Service</strong> solution?</p> <p>Then keep on reading, we might just have the <strong>opportunity of a lifetime</strong> for you!</p> <p><strong>GeoPostcodes</strong> is a fast-growing Belgian DaaS company. We are the global reference with the <strong>most complete and accurate postal code, geolocation and population databases</strong>. Fortune 500 giants like Amazon, UPS, IBM and American Express rely on our datasets and our expertise to strengthen their position as market leaders.</p> <p>Join our team of 25 amazing people with over 10 nationalities (and counting!) whose building the best postal code database in the world as our brand-new <strong>Customer Success Manager!</strong></p> <h3>Your Mission</h3> <ul> <li><strong>Goal Definition &amp; Alignment:</strong> Set short- and mid-term goals for each customer account, covering churn prevention, upsell, and engagement objectives. Work closely with the sales team to ensure these goals are aligned and strategically integrated.</li> <li><strong>Strategic Planning:</strong> Define strategies and engagement plans for the customer success cycle to deliver the goals per account.</li> <li>Identify <strong>renewal, upsell and cross-sell</strong> opportunities in close collaboration with our Account Executives.</li> <li><strong>Engagement execution:</strong> Drive the execution of the plans per account both independently and through coordinated efforts across teams (within Customer Success, Product, Sales and Engineering).</li> <li><strong>Customer Advocacy:</strong> Collaborate effectively with the product team to provide customer feedback and resolve client needs.</li> <li>Create scalable programs (e.g. customer health, onboarding, new product feature adoption, QBRs) to drive Customer Success objectives</li> </ul> <h3>We offer</h3> <p>We are scaling up fast. This will offer unparalleled opportunities for professional growth:</p> <ul> <li>The opportunity to <strong>grow your career</strong> along with for a fast-growing, data-driven and financially healthy company</li> <li>A competitive <strong>remuneration</strong> package, including a bonus, meal vouchers, etc.</li> <li>A great bunch of <strong>international, open-minded colleagues</strong> who want to achieve results together.</li> <li>Very frequent <strong>town hall meetings, team dinners and team buildings</strong>!</li> <li>The world as your playground from a <strong>funky co-working space</strong> (MeetDistrict Madou), located in the heart of Europe’s capital at a 15-minute walk from Brussels Central Station.</li> <li>A company where you can be fully <strong>transparent and open</strong> about what’s going well, but also what you are struggling with, and a group of colleagues that <strong>help each other</strong>, in order to win as a team.</li> </ul> <h3>Requirements</h3> <ul> <li>Experience with corporate customers or within corporate environments.</li> <li>Outstanding English communication skills, both written and spoken.</li> <li>Strong commercial skills with a focus on nurturing clients for account growth.</li> <li>Aptitude to quickly learn and master technical products.</li> <li>Goal-oriented and strategic mindset.</li> <li>Ability to guide and align internal teams and external stakeholders.</li> <li>Proactive and action-oriented</li> </ul>