Sr Director PSS, HCP Experience

Job Title: Sr Director PSS, HCP Experience

Location: Cambridge, MA, Morristown, NJ

About the Job

Join the team transforming care for people with immune challenges, rare diseases, cancers, and neurological conditions. In Specialty Care, you’ll help deliver breakthrough treatments that bring hope to patients with some of the highest unmet needs.

At Sanofi, we are dedicated to transforming patient health through chasing the miracle of science. As a prominent pharmaceutical manufacturer, our commitment extends beyond drug development, ensuring that patients can access and afford our therapies.

The Sanofi Patient Support Services (PSS) team is focused on supporting patients wishing to access Sanofi therapies. This is achieved by offering programs that provide reimbursement and logistics support, financial assistance, and patient education. In addition to the program offerings, the PSS organization is also home to field teams that provide education and support to patients and customers.

About Sanofi:

We’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives.
 

 Main Responsibilities:

Enterprise Strategic Leadership Role

• As a pivotal member of Sanofi's PSS Evolution & Strategy leadership team, the Senior Director of HCP Experience Strategy will architect and drive enterprise-wide transformation of our Patient Support Services (PSS) from the perspective of the HCP experience.

• This strategic enterprise position leads large complex initiatives, directs organizational strategy, and drives measurable business outcomes that advance Sanofi's market leadership in Patient Support Services.

Strategic Leadership & Enterprise Impact

• Drive enterprise-wide strategic vision and multi-year transformational initiatives across Sanofi's specialty care portfolio

• Strategically align and mobilize your team as well as cross-functional partners towards enterprise objectives, ensuring resources are optimized to drive maximum business impact and organizational effectiveness

• Partner with PSS senior leadership to shape strategy and implementation planning

• Establish thought leadership in patient access innovation, setting industry benchmarks and standards

• Champion data-driven frameworks that guide enterprise-level decision making

• Develop solutions to complex healthcare access challenges through forward- thinking strategies and innovation

People & Team Leadership

• Build, develop and lead a high-performing team of strategists focused on evolving and building a future ready HCP PSS ecosystem

• Drive talent acquisition, development, and succession planning.

• Foster a culture of innovation, accountability and measurable business impact

• Lead direct reports and cross-functional matrix teams through strategic alignment, design and build phases for large strategic initiatives

• Own multi-year strategic planning with direct accountability for business outcomes

• Establish enterprise-level KPIs and performance metrics that drive business growth and oversee large enterprise vendor management

• Architect comprehensive strategic roadmaps guiding PSS evolution of the HCP experience.

Cross-Functional Leadership & Influence

• Lead enterprise-wide transformation initiatives impacting multiple therapeutic areas

• Build strategic partnerships with key stakeholders across Specialty Care and General Medicine business units

• Drive organizational change management and adoption at scale

About You

Required Qualifications

• Bachelor's degree in Business, Life Sciences, or related field

• 10-12+ years progressive leadership experience in pharmaceutical / healthcare industr