Franchise Business Consultant

POSITION SUMMARY:
As a Franchise Business Consultant, you will play a pivotal role in maintaining strong connections with our franchisees while upholding our brand's vision and corporate objectives. Your responsibilities will span across various facets of restaurant operations, from guiding franchise personnel to supporting quality systems and facilitating the opening of new franchise locations, ensuring compliance with Company policies and procedures, federal, state and local laws, and Company business standards. You will also be responsible for achieving sales, profit, and people related objectives within an assigned geographic market, working closely with General Managers to assist them in key performance measurement areas, and must be able to work and communicate effectively with the restaurant management teams, showcasing leadership in fostering trust, implementing strategic plans, and ensuring adherence to company standards.

PRIMARY ACCOUNTABILITIES:

Franchise Relationship Management:
* Cultivate and nurture personal relationships with franchisees while aligning with brand and corporate objectives.
* Provide comprehensive guidance to franchise personnel encompassing revenue generation, cost controls, marketing, purchasing, and human resources development.
* Support and uphold all quality systems of the company, including secret shopper programs, operational reviews, IVRs, Eco Sure standards, and training initiatives.
* Assist in the seamless opening of franchise restaurants, offering advisory support and facilitating team implementation from plan review to grand opening.

Strategic Support and Development:
* Recognize and disseminate best practice procedures and ideas throughout the BBQ Holdings system.
* Collaborate with franchisees in developing strategic plans consistent with BBQ Holdings goals, focusing on metrics such as OSAT, Food Cost, Labor Cost, and similar measures.
* Aid franchisees in business growth by sharing development recommendations, identifying opportunities, and reviewing economic models.
* Maintain regular communication and meetings with the Director of Franchise Operations, providing insights into key issues affecting financial health and operational integrity.

Leadership:
* Build trust and credibility with supervisors, peers, franchise partners, and operators through active participation in round table discussions and workshops.
* Articulate BBQ Holdings standards and priorities clearly to franchisees, driving results through influential leadership.
* Take prompt and appropriate action to address performance issues or conditions in troubled areas, proactively managing decisions that impact the company.
* Keep the Director of Franchise Operations informed of significant issues and offer potential solutions to challenges as they arise.

Training and Development:
* Develop, coach, and mentor franchise partners and operators, assisting in the formulation of action plans for improvement.
* Provide input to the Training department for program development, ensuring alignment with operational needs.
* Oversee the rollout of new policies and procedures, ensuring effective implementation and evaluating their impact through regular restaurant visits.

Guest and Associate Relations:
* Address and resolve guest complaints promptly, ensuring a quality dining experience.
* Interact with guests as needed to answer questions and alleviate concerns, maintaining high standards of customer service.

Staffing and Team Building:
* Participate in Director of Operations interviews and succession planning discussions as requested by franchisees.
* Support the Training Department in restaurant certification processes and ensure certified managers are effectively leading operations.
* Assist in maintaining current management rosters for each franchise location, promoting a cohesive and capable team environment.

Administration and Auditing:
* Attend meetings with Area Directors, Franchise Business Consultants, and Franchise Partner conferences to stay abreast of developments.
* Review franchise partner P&Ls and collaborate with the Director of Operations to develop action plans for cost control areas.
* Ensure adherence to all Standard Operating Procedures and conduct audits to maintain operational excellence.
* Complete and review Food, Beverage, and Service Reports (FBS's) with franchise partners and operators, utilizing them as tools for operational improvement and development.

Operations Performance:
* Financials: Oversight review of restaurant P&L's, development and communication of action plans to address any areas