Account Manager - Digital Markets

About Gartner Digital Markets:

Gartner Digital Markets is a business unit within Gartner. Our mission is to empower organizations to accelerate growth by helping them embrace the right technology and services.

Gartner Digital Markets is the world’s largest platform for finding software and services. With more than 100 million annual visitors across four buyer destinations—Capterra, GetApp, Software Advice, and UpCity—and 70 localized sites, Gartner Digital Markets helps software and service providers build their brand, capture demand, and understand their market. As the only destination for software and services driven by independent, objective research and verified customer reviews, we help connect providers with in-market buyers to fuel growth across the full funnel.

For candidates interested in taking their next career step, Gartner Digital Markets offers the best of two worlds—the stability and resources of a large, established organization combined with the fast pace and excitement of working for a dynamic growth business. Our team is on the front lines of innovation in an industry that is always transforming, providing an incredible opportunity for you to grow and learn throughout your career.

Job Brief:

The Account Manager provides world-class, omni-channel support to our clients (software marketers and business leaders). This role requires a blend of customer relations, sales, and consulting skills. As a member of the Client Success team, you’ll become an expert on our product offerings and gain deep knowledge in SaaS, marketing and technology business. You'll spend your day learning about our clients’ business goals and educating them on best practices to grow their business through their lead generation campaigns.

What You Will do:

• Onboard new clients, familiarizing them with our product offerings.

• Establish and maintain relationships with key accounts via phone and email. 

• Provide ongoing support and education to clients. 

• Troubleshoot any client issues and liaise with the product team as needed.

• Drive cross-sell, upsell and expansion opportunities within your territory.

• Identify opportunities to improve the customer experience.

• Collaborate with business development and sales teams.

What You Will Need:

• Bachelor's degree preferred, but not required.

• 1 year of relevant sales or customer support experience.

• High level of English is required. Additional languages welcome (French, German, Spanish, Italian, Dutch).

• Excellent communication skills, verbal and written.

• Proficient computer skills required, experience with CRM preferred.

• Strong interpersonal skills, with ability to persuade and influence others.

• Strong organizational and time management skills, with ability to multitask.

• Enthusiasm for helping and educating others.

• Interest in marketing, business and technology.

• 0-25% travel annually.

Check out our video to learn about who we are, and what we do:

youtube.com/watch?v=oSO_h5VZ9a0

What you’ll receive:

• Competitive compensation.

• Limitless growth and learning opportunities.

• A collaborative and positive culture - join a diverse team of professionals that are as smart and driven as you.

• A chance to make an impact – your work will contribute directly to our strategy.

• A hybrid work environment—enjoy the flexibility of working from home and the energy of collaborating with peers in our dynamic offices.

• 20+ PTO days plus holidays and floating holidays in your first year

• Extensive medical, dental insurance and vision plan.

• 401K with corporate match, immediate vesting.

• Health-and-wellness-related allowance programs.

• Parental leave.

• Tuition reimbursement.

• Employee Stock Purchase Plan.

• Employee Assistance Program.

• Gartner Gives Charity Match.

And much more!

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Who are we?

At Gartner, Inc. (NYSE: IT), we deliver actionable, objective insight that drives smarter decisions and stronger performance on an organization’s mission-critical priorities. We’ve grown exponentially since our founding in 1979 and we're proud to have over 19,500 associates globally that support over 15,000 client enterprises in more than 100 countries.

What makes Gartner a great place to work?

Our teams a