VP, Business Operations Go-To-Market Services

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Summary

The Client Services team provides industry-leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we are a key internal partner to sales, product and technology, bringing the voice of the customer into the design, development and successful deployment of Visa products and services, and enabling our client facing teams to deliver and scale new products, services and initiatives into the market.

The role of the VP, Business Operations Go-To-Market Services will drive the strategic design and execution of operations that enables go-to-market success.  This leader will focus on creating scalable, efficient processes to enhance operational performance, and support business growth. By aligning product, regional and global client services, the VP will drive greater business health and performance across Consumer, CMS and VAS product families (by leveraging for example optimization, usage adoption, service adoption and deal realization techniques).  This executive leader will use advanced analytic and leadership skills, contextual business sense and a creative flair to solve real world business challenges for Visa issuing clients, acquirers, processors, merchants and digital partners.  They will influence the strategic direction on how Visa delivers value from our data assets, identify new ways to optimize clients’ performance through “optimization plays”, and track effectiveness of these plays, constantly improving service delivery.  Their team is responsible for managing multi-product family and/or cross-functional programs and strategic projects, and driving success in support of global initiatives by tracking execution against OKRs, capacity plans and executive dashboards.

Roles & Responsibilities

This VP will be a member of the CS Go-To-Market Services Leadership Team and directly support the SVP, Go-To-Market Services’ engagement with the Visa CMS and VAS Leadership Teams. Specific responsibilities include:

• Lead and optimize go-to-market service operations by designing scalable, efficient processes that enhance client engagement and operational effectiveness across global markets.
• Lead the planning and management of strategic initiatives, ensuring strategic goals are translated into actionable roadmaps with project plans and required prioritization.
• Drive strategic alignment between product and client services teams to ensure seamless service delivery and maximize revenue opportunities.
• Drive Monthly and Quarterly business reporting maintaining diligent monitoring and reporting. Identify and address key variances, trends and issues.
• Lead the overall operational analytics strategy for Consumer, CMS and VAS products, spearheading engagement models, prioritization of initiatives, global and market-specific optimization plays and staffing models.
• Translate an understanding of Visa’s products and services and how they are most effectively utilized into client engagement strategies that yield financial and performance benefits.
• Identify and design action-oriented optimization plays through data analysis and partnership with business functions, especially Visa Consulting & Analytics (VCA). 
• Develop product performance benchmarks and best practices that drive tangible and actionable recommendations for our product leadership.
• Identify macro business and market trends that guide areas of future opportunities to the mutual benefit of Visa and our clients.

• Provide strategic leadership to deliver operational initiatives, driving employee communication, budget planning, monthly business reviews and tracking performance against OKRs.  
• Work closely with finance to ensure budget adherence and performance management, drive prioritization discussions, and optimize resource management against workforce plan.
• Design and deliver employee forums to drive change management of key global initiatives. 
• Foster a high performing culture within your team that becomes the benchmark for excellence at Visa, develop talent from within as well as recruit talent that can inject new perspecti