Assistant Director of F&B - Banquets - St. John's Resort

Job Description

Requirements:

The ideal candidate will have an outgoing, energetic, and service oriented personality.  At least five years of progressive food and beverage leadership with a critical discipline in high end banquet and event facilities.

Responsibilities include but are not limited to:

• Financially responsible for P&L analysis, inventory controls, maintaining labor, and controllable expenses to budget.
• Upholds the standards of the banquet and event experience to reflect a 4-star/diamond expectation.
• Develops and maintains strong relationships with guests and staff alike, ensuring that all event guests receive an experience that exceeds expectations.
• Interviews, hires, trains, and develops supervisors and managers to meet quality and productivity standards.
• Ensures training programs and manuals across the department are up-to-date and reflect current standards.
• Monitors guest survey and social platform scores, and drives Root Cause Analysis and Corrective Action Plans for underperforming areas.
• Provides support to Banquet Managers/Supervisors/Captains in the event spaces by overseeing processes and ensuring they are following correct procedures and helping with coverage when necessary.
• Participating in BEO/resume/brainstorming meetings and other communication with other departments in the resort to ensure seamless transition from planning to execution.
• Assist in the expansion of the event space in the resort, including food/beverage menu collaboration and development, training programs, staffing models, and SOPs.
• Assist in upkeeping a unique beverage program in the event space to cater to our diverse clientele.
• Create and maintain a positive culture amongst the team within the department so associates feel heard and supported at every level.
• Embraces and practices BHP Trait’s of a Leader.

Additionally:

• Must be able to read, write, and speak fluent English.
• Must be able to work evenings, weekends, and holidays.
• Excellent phone etiquette and communications skills.
• Must have professional appearance and attitude.
• Excellent problem-solving skills.
• Must have strong follow through and attention to detail.
• Must possess skills to multi-task in a fast-paced environment.

In return, we offer a comprehensive benefits package including monthly Health & Wellness reimbursements,  paid Parental Leave, $175 monthly Childcare Assistance, and more! Saint John’s Resort is more than just a workplace!

About Saint John’s Resort

Saint John’s Resort, the premier resort destination in Detroit features 200 acres of luscious grounds, 118 luxurious hotel rooms, three bars and restaurants – upscale FIVE Steakhouse, The Wine Grotto, and Doyles Pub (opening Summer 2024), and more than 50,000 square feet of unique event and wedding space. With a rich history that dates back to the late 1940s, Saint John’s Resort originally opened its doors as a seminary. After more than 40 years, the seminary closed, and it was re-opened in the late 90s as a retreat center for youth and families, before converting to a conference center and hotel. In 2021, the Pulte Family Charitable Foundation acquired the Inn at St. John’s and began converting it into what it is now – Saint John’s Resort. Undergoing a multi-million-dollar renovation, the property will open an additional 50,000 square feet of meeting space along with a new 18-hole championship golf course, seven-hole Par 3 course, and two-acre putting course. The resort is part of the Pulte Family Foundation’s “Humanitarian Hotels” strategy – undertaking initiatives for employees, guests, and their communities that represent the Foundation’s mission of serving those in need. Additionally, 100% of the net profits from the resort are donated to educational and humanitarian initiatives from Metro Detroit and around the globe.