Director, Community Services Programs

Title:  Director, Community Services Programs

Department: Workforce and Community Development

Number of Positions: 1

Classification: 3m/On campus mobile

Position #: 702020

Type of Appointment: Full-Time

Pay Rate: $57,400 $71,620/per year. Pay will be determined based on related work experience above required. To be considered in determining pay, all related work experience must be listed on the application.

Required Documents Needed to Upload at Time of Application: Resume, transcripts and three professional references.

Reference check requirements: 

• Supervisory roles: two (2) current or former supervisors and one (1) current or former direct report

Personal references (friends, clergy, customers, relatives) are not considered acceptable references

Position Summary: The Director of Community Services Programs provides overall management of the Community Services department including strategic planning, financial management, and personnel management for the Lifelong Learning program.

Essential Functions:

35% Overall management of the Lifelong Learning personal enrichment program including strategic planning, financial management, and personnel management.

Recruit, hire, orient/train, and oversee instructors relevant to college and classroom procedures and policies, etc. Assist an average of 30+ instructors annually with developing their course content, writing course descriptions, and preparing for the successful delivery of non-credit courses Provide direction and support for instructional and support personnel in program areas of responsibility. Develop and ensure compliance with policies and procedures for course development, personnel contracts, registration, and fee processing. Research and analyze course feasibility relevant to demand and marketability in the area/community to determine course offerings. Evaluate existing programs and implement new courses. Research the market to determine course costs and establish fees for each course.

15% Coordinate preparation of purchase requisitions for vendors and contracts for instructors; ordering course supplies/equipment; ensuring that instructor packets are prepared to include human resources and payroll documents, contracts, rosters, certificates for course participants, evaluation forms, etc.; making certain that required forms are completed as necessary for each student to include hold harmless forms, etc.; communicating with instructors and students to answer questions and address concerns.                                                                          

5% Working with Workforce & Community Development administrative staff, ensure registration system software contains complete course information (course description, dates, times, campus and room location, pricing, etc.)

20% Organize the marketing plan and efforts for Lifelong Learning and Youth Programs, including oversight of semester course catalog development, e-newsletters, and social media advertising. Collaborate with the Marketing & Communications department to plan and implement public relations activities and marketing for programs including press releases, paid advertising, website updates, print materials, photograph and video shoots, and any media PR appearances. Develop and maintain lifelong learning and youth program contact database for email and print marketing purposes. Implement financial controls for marketing activities within the community services area.

5% Represent the college by maintaining effective relationships and a consistent presence in the community in order to evaluate community needs and determine the direction and feasibility of programs. This community networking will also assist in the recruitment of lifelong learning and workforce development instructors.

5% Oversee the use of online vendors for noncredit programming, such as UGotClass, Ed2Go, and Protrain. Make recommendations for partnerships for current and new vendors, class offerings, and process updates.

5% Responsible for the operations of open enrollment youth programs including program development and organization, planning and implementation, financial management, personnel management, and program evaluation. Work with the college’s academic and student support departments to develop youth programming for K-12 students. Provide direction and operational support for instructional personnel before and during camps, and ensure compliance with minors o campus policies and procedures for all personnel and volunteers. Resear